Ops Specialist-CA Income

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Job description

Duration: 4 months contract

Responsibilities:

Ops Specialist-CA Income:

Is responsible for the global processing, balancing and reconciling of custody positions related to dividend interest payments.

Activities include instruction receipt and authentication, entry instruction and verification (dual controls).

Collects global client's dividend and interest Income payments

Verify information by validating payment advice received from local market against client receivable

Attempt resolution of client entitlement issue internally

Makes decision to repair or to contact sub-custodian or depository for resolution

Escalate issue to manager when necessary

Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.

Generate custody/operations related systems reports in support of daily, weekly and monthly management reporting

Repair and resolve discrepancies in a timely and accurate manner keeping client informed

Identify trends in payment repair including event level, sub-custody level and or market lever repairs

Contribute to Division/ Firm process improvement activities through improvement of STP (straight through processing)

Acquire and maintain knowledge of Division goals and business objectives; perform activities that support these goals

Acquire understanding of full scope of Division and how specific function impacts the firm

Repair and resolve discrepancies that impact client servicing in a timely and accurate manner

Assist in activities that support the measurement of Client Service Standards

Communicate professionally and constructively to effectively resolve all repairs with client payments in a timely and accurately manner

Required Skills:

Demonstrated PC skills.

Ability to identify, escalate and resolve a problem.

Ability to communicate professionally through effective verbal and written skills.

Ability to manage time efficiently and effectively. Organizational skills and detail-oriented.

Ability to multi-task. Ability to work in a team environment.

Ability to meet deadlines and work under pressure. Effectively utilize client's internal systems to support client servicing deliverables Computer literate - MS Suite of products - Excel, PowerPoint, Word Internet knowledge

Education:

BA/BS degree or equivalent work experience

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