Senior Manager, Change Management

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Job description

Job Description:

Are you passionate about driving human behavior change? Do you enjoy consulting with your business partners and colleagues on how to support change adoption most effectively? Come join a team of change management and communication practitioners that drive best practices and excellence within the Fidelity Technology HR and talent landscape. Our team works on high-priority talent initiatives, with a key focus on helping a range of stakeholders navigate changes to behaviors, processes and programs.

The Role

Working as part of the broader Enterprise Technology HR team, you ll create and execute change management strategies designed to inform, engage and inspire new behaviors and actions in support of Fidelity s technology talent strategy. With a strong focus on ensuring a best-in-class engagement experience, you will assist with managing and executing change management strategies, strategic planning, and the development of change management communications.

Specific responsibilities include the need to:

• Leverage change management methodologies to create and execute change management strategies that maximize adoption while minimizing resistance, including impact analysis, stakeholder assessment, stakeholder listening channels, journey maps, change agent networks, etc.
• Draft compelling, clear content for a range of key change communication and learning tactics to help drive a superior, cohesive engagement experience; efforts will include partner and sponsorship activities, communication plans, training solutions and measurement activities
• Provide consulting and insight to business partners, colleagues and stakeholders, including shaping change management approaches, positioning, and messaging; includes consulting on or designing executive presentations
• Establish change management standards and resources for the broader Enterprise Technology HR team; support upskilling and training

The Expertise and Skills You Bring

• 5-8 years change management experience, including experience guiding high-priority initiatives, developing end-to-end strategies and leveraging standard change management practices and methodologies that address associate needs
• Strong understanding of/experience with human resources/talent strategy, including common areas of focus, complexities, issues and challenges
• Outstanding written communication/story-telling skills with the ability to draft change communications that translate business need into a compelling case for change; ability to develop content for a range of media and for a range of audiences (executive presentations, leadership communications, newsletters, SharePoint sites, etc.)
• Good leadership presence with ability to influence, verbal communication, conceptual thinking and problem-solving capabilities; ability to represent large complex problems and solutions at the right level for senior leader consumption and decision-making
• Skilled program management capabilities and planning of change management workstream, communications, training, implementation, measurement, and adoption strategies
• Strong ability to identify issues and propose solutions; identifies alternative ways to implement work and overcome or circumvent challenges/obstacles
• Strong, self-motivated teammate who is able to work independently and with others; ability and desire to develop lasting relationships across the organization through collaboration and a mutual commitment to success
• Proven ability to thrive in a fast-paced and nimble environment; self-starter with strong performance orientation, obsessed with quality but can balance pace and perfection and manage multiple, competing and oftentimes shifting priorities; deadline and detail-oriented
• Experience in using metrics and feedback to evaluate the effectiveness of deployed solutions and make changes as needed
• Demonstrated exceptional PowerPoint/graphic design skills
• PROSCI, CCMP or other industry change management certification a plus
• Solid understanding of Agile methodologies and experience a plus

The ET HR Team

The Enterprise Technology HR team supports a global team of technologists focused on creating innovative solutions that enable us to deliver exceptional experiences for our clients, customers, and associates. The ET HR team all works together in support of Fidelity s global Unified Technology Talent strategy, which is focused on enabling Fidelity Technology to become a destination for top tech talent, where all technologists can grow, thrive and lead throughout all phases of their careers. Within ET HR, the Strategy Management, Engagement & Change Management Team is responsible for technology talent strategy oversight and planning as well as technology talent strategy communication, engagement and change management.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call , prompt 2, option 2 if you would like to request an accommodation.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .

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