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Senior Manager, Enterprise CX & GTM

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SOFTBANK ROBOTICS AMERICA INC

2024-10-01 08:42:26

Job location Boston, Massachusetts, United States

Job type: fulltime

Job industry: Sales & Marketing

Job description

SoftBank Robotics, the global leader in workforce automation, is seeking an Senior Manager, Enterprise Growth to join the RevOps organization. The ideal candidate understands that automation is the next big technological shift comparable to the introduction of the smartphone and wants to be a part of the movement, helping clients successfully transform their businesses processes and teams through cutting-edge innovation.?


The RevOps team at SoftBank Robotics is focused on making robotics commercially successful through strategic business development and customer success.? We are responsible for evolving our go-to-market and customer programs to clearly communicate and deliver automation value in partnership with our customers.? The team is an entrepreneurial, multi-varied group focused on use case development, enterprise growth strategy, operational excellence, and customer retention.


Reporting to the Senior Director, Customer Experience & GTM at SoftBank Robotics Americas, this role is pivotal in shaping our go-to-market strategies and elevating the customer experience for our high-profile enterprise clients. The ideal candidate will possess a blend of enterprise account management and program management expertise, strong data analysis and storytelling skills, and the ability to quarterback a high-performing team.


Responsibilities include:

  • Act as the account lead for customer success with several high-profile enterprise customers; Oversee service delivery and presentations, ensuring that our engagements with these customers are successful and impactful
  • Utilize storytelling techniques to deliver insights that are memorable, educational, and useful for driving customer engagement and decision-making
  • Provide mentorship and coaching to existing team members, particularly in areas such as presentation skills, customer engagement, and data storytelling
  • Support continued revenue growth of our robotics solutions by strengthening our value propositions (hardware, software, and service) and ensuring their success in market
  • Support in the development of models/tools to calculate program ROI and support solutioning of complex customer engagements
  • Share customer insights on an ongoing basis to help inform our idea customer profile and positioning
  • Leverage strong analytical skills to interpret data and create compelling narratives that resonate with various customer personas
  • Support leadership to create customer-facing presentations, case studies, Develop and implement cross-functional frameworks and processes that drive efficiency and effectiveness across the GTM and customer experience functions
  • Travel up to 20% to meet with customers, support strategic sales efforts, and attend industry events.


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