UX Research Operations Coordinator

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Job description

Job Description:

Research Operations, Recruitment Coordinator

The Role

Do you have a passion for helping businesses get input and feedback from their clients? Are you an effective trust-builder and influencer? We are looking for a systems-thinking and relationship-oriented Research Operations Recruiter to help oversee and improve our B2B participant recruitment programs You will drive the day-to-day operations, improve existing processes, and build new recruitment capabilities. Creative problem solving and lead generations are essential to being successful in this role.

You will begin by understanding the current state of our recruitment processes, identifying challenges and gaps while plotting a long-term strategy for improvement. With diversity in mind, you will review research briefs and provide feedback on recruitment requests to recommend changes to improve feasibility. You will help researchers make the most of the connections and resources they have and troubleshoot when issues arise. You will build relationships with peer and partner teams doing similar work with these audiences improving collaboration, enabling responsible use of participant recruitment channels, and minimizing duplicative research. Over time, you will influence internal stakeholders to enable more efficient and effective participant recruitment challenging existing norms with empathy and an open mind.

The Skills and Expertise You Bring

• Experience with research recruiting and scheduling customers in B2B environments
• Experience with panel management
• Understanding of the ethical considerations for handling customer data
• Ability to make connections within a large enterprise organization
• Experience crafting processes and frameworks

• Experience with applying inclusive recruitment and research practices to real projects
• Experience working in an Agile development atmosphere
• Can operate independently in a fast-paced environment with shifting priorities and objectives
• You are resourceful and proactively seek out answers from others
• Unafraid to ask tough questions to understand the big picture

• Experience with leading through change
• Knowledge of research processes

The Team

Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive, and easy experience that meets their needs. Core to meeting our strategic intent is understanding human behavior and perception assembled through meticulous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to tackle, the right solutions to build, and the best execution of those solutions. In this role, you will connect our user researchers to their audiences to bring new and improved experiences to our current and prospective customers.

The base salary range for this position is $71,000-$112,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .

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