Customer Service Representative II

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Job description

Onsite Customer Service Rep needed for a contract opportunity with Yoh's client located in Franklin, MA.

Summary:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

The Big Picture Top Skills Should You Possess:

• Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite.
• Will need to be comfortable answering phones and have good customer service skills with external contacts.
• Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility.
• Pay Rate - $20.50 hourly

What You'll Be Doing:

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

What You Need to Bring to the Table:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
• Education/Experience:
  High school diploma or GED preferred.
  2-4 years customer service related experience required.

Bonus Points! Otherwise Known As Preferred Qualifications:

• Additional notes
  Onsite work. Reporting to 165 Grove St, Suite 70, Franklin, MA- warehouse
  - Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite. Will need to be comfortable answering phones and have good customer service skills with external contacts.
  - Job involves data entry and possibly picking orders as well if not busy (nothing too large)
  - Hours: M-F 7-4pm EST, possible 5-8 hours of OT, Saturday work a possibility.
  - Work is mostly independent but manager and another CSR will be in the office.
  - Onsite interview (1 round)
  - temp to perm, will likely be evaluated 3 months in

Opportunity is Calling, Apply Now!
Recruiter: Claudia Holley
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

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