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Call Center Representative

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2024-10-02 01:41:59

Job location Hadley, Massachusetts, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

We are looking for a Call Center Representative that will serve as a liaison between our client and their customers. This is a part-time (20-30 hrs a week) hybrid role in the Hadley, MA area.

Responsibilities:

  • Manage large amounts of inbound calls in a timely manner.
  • Follow communication scripts when handling different topics.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Keep records of all conversations in our call center database.

Please apply today for immediate consideration. Call with any questions.

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