Customer Service Representative (Sales and Related)

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Job description

Responsibilities:

• Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.
• Process customer bills, adjustments, and payments within the billing software program.
• Answering general phone calls, transfer calls, questions, filing, enter data.
• Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
• Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.

Requirements:

• High School Diploma or equivalent required
• 1-2 years of experience in office customer service
• Excellent telephone skills
• Good interpersonal skills
• Good computer skills and knowledge of Microsoft Word and Excel
• Good problem-solving abilities
• Valid driver's license
• Able to multi-task and prioritize work
• Able to work under pressure and respect deadlines

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