IT Cloud Services Engineer

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Job description

Position Summary:

As an IT Systems Engineer reporting to the Director of Information Technology. You will be part of a team responsible for the performance, stability, and operations of the internal IT infrastructure. This includes: evaluating new technologies, hands-on technical support, standards and process improvement, and vendor management. This person will support and augment the current team and will play a key hands-on role.

Department: Information Technology (IT)

Reports to: IT Director

Status: Full-Time, Salary

Responsibilities:

Perform day to day administration to ensure performance, stability, and capacity of cloud-based systems.

Define, procure, and implement Microsoft 365 solutions aligned with Middlesex standards.

Ensure license compliance for Middlesex, optimizing costs and benefits while identifying opportunities for consolidation or upgrades.

Develop and maintain cloud solutions aligned with company objectives.

Deploy new applications to the cloud. Migrate existing applications from on-premises infrastructure to the cloud.

Optimize resources to ensure cost-effectiveness.

Ensure data security and compliance with industry standards.

Assist with defining, procuring and implementing IT infrastructure, support, and services consistent with Middlesex standards & guidelines.

Identify, coordinate, and communicate resource requirements to support cloud technologies.

Lead and support efforts related to data center consolidations and cloud first strategy.

Provide L2/3 support for the end-user computing environment and assist during major initiatives and high-ticket volumes.

Monitor, plan, and coordinate the distribution of software, policies, hotfixes, security patches, and service packs.

Create and maintain technical documentation and drive process improvement with standard operating procedures.

Mentor service desk staff, promote a strong team environment and knowledge sharing

On-call support during non-standard business hours as needed

A limited amount of travel may be required.

Qualifications:

BS/BA in computer science, engineering, or relevant field; or equivalent job experience

Experience: 5+ years of system, cloud, and support experience in IT

Knowledge of Windows Servers, Microsoft O365, Entra ID, Azure, Intune and Defender required

Base knowledge of Windows domains, Group Policy Objects, Active Directory

Familiarity with VMware and Meraki a plus

Experience in analysis, implementation, and evaluation of IT systems and their specifications

Sound understanding of computer systems (hardware/software), networks, etc., including cloud concepts (e.g., PaaS, SaaS, IaaS)

Familiarity with construction industry specific technologies, systems, and concepts a plus

Necessary Attributes:

Must have exceptional communication skills both in written and verbal form

Team player and with strong interpersonal skills

Strong organizational and time management skills

Attention to detail and follow-through a must

Dedicated and hard working

Strong customer service orientation

Please see HR for information on physical demands and work environment of this job.

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