Customer Service Representative

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Job description

Rochester Electronics is immediately hiring for a Customer Service Representative position!

At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it!

• Outstanding low-cost medical, dental, vision, and prescription drug coverage, Rochester pays 92% of the premiums on behalf of its full-time employees
• Paid time off, including vacation, sick, and holiday
• Generous match 401K program
• Tuition reimbursement
• Flexible spending account

And so much more!

General Summary

This position forms a critical part of the Rochester Electronics Customer Service Team. Reporting to the contact highlighted above, the individual will be positioned in a team environment, working closely with several stakeholders within the business and driving the overall Company Business Strategy. Excellent attention to detail and ERP knowledge are essential, and equally excellent communication skills are required to help support and execute Business Plans and Sales Strategies to maximize revenue growth, increase market share, and position the company as a strategic supplier with the assigned customer base. Assist in exceeding the defined sales/revenue budget. Our ideal candidate is detail-oriented, helpful & friendly, with a passion for connecting with people and a thoughtful, positive attitude, making our customers glad they transact business with Rochester Electronics.

Responsibilities

• Act as a Liaison between Sales Representatives and/or customers with cross-functionality to perform and execute customer service responsibilities efficiently, effectively, and with friendly, helpful service. Develop internal and external relationships to a high level of satisfaction, ensuring all who cross paths are 'Glad they called'.
• Processes sales order allocations and ensure timely delivery of order acknowledgment, tracking, and invoicing the customer within CRM and ERP systems.
• Reviewing and updating sales orders entered against customer purchase orders and change requests received to ensure accuracy.
• Working to resolve discrepancies, returns, financial queries, and complaints with a high level of professionalism in a timely and efficient manner.
• Creating new customer accounts, ensuring data accuracy, and maintaining up-to-date information.
• Documents maintains and shares customer feedback to continuously improve customer service and evolve the customer experience.
• Provide excellent customer service through professional communication to external customers and all colleagues within the business.
• Participates in team meetings to understand and support sales strategy and overall objectives.

Qualifications

• A minimum of 1 year's experience within a similar role in a dynamic, fast-paced semiconductor environment.
• Maintaining strong analytical skills and business acumen combined with a strong degree of creative flair and passion is required.
• Flexibility and multi-tasking, ability to undertake several tasks simultaneously and manage them effectively.
• Communication skills: confident and effective in explaining concepts and situations to co-workers, business partners, and customers of differing languages and cultures. Both written and oral communication skills.
• Problem solving is the ability to identify root causes, and realize and implement solutions.
• Performs successfully under light supervision.
• Builds strong and successful relationships, effectively supporting and influencing colleagues, partners, suppliers, customers, and global team members.
• Demonstrates vision, passion, commitment, integrity, transparency, taking responsibility, and building trust.
• Microsoft Office skills: Word, Excel, and PowerPoint
• Positive attitude with an ability to absorb & learn quickly.
• While taking a nimble, creative, and proactive approach, the ability to work to the highest accuracy in demanding situations under time constraints
• A strong team player.
• Passionate, positive attitude about progress and willing to go the extra mile
• Clearly demonstrates a strong, focused, dynamic desire to succeed and a track record of delivering the required level of performance.

For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the world's most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.

Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.

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