Customer Service Representative

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Job description

Position Title: Customer Service Representative

Location: Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America

Requisition Number: Req

Date Posted: Monday, October 7, 2024

Description: Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Customer Service Representative has many layers and components as we are heavily integrated with each function in FI Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the "face and voice" of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.

Essential Functions

• Answers consumer inquires
• Troubleshoots problems needing resolution
• Provides program related resource information
• Liaison to other departments within the company

Competencies

• Professional, friendly and understanding of the consumer's situation
• Attentive to details
• Able to work efficiently as a team player
• Self-motivated
• Competent with data entry and basic formula understanding and application
• Able to learn, retain, and apply new information on a frequent basis
• Punctual and dependable

Preferred Experience

• Call Center and customer service experience highly preferred
• Bilingual a plus

Required Education

• High School Diploma

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• No travel is required for this position.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteris tic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family: Associate

Job Function: Non-Supervisor

Pay Type: Hourly

Hiring Rate: $20.00

Travel Required: No

Compensation details: 20-20

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