IT Training Subject Matter Expert

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Job description

Position Title: IT Training Subject Matter Expert

Location: Tempus Corporate Headquarters, 600 TECHNOLOGY CENTER DR, STOUGHTON, Massachusetts, United States of America

Requisition Number: Req

Date Posted: Tuesday, October 29, 2024

Description: Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The position of a Subject Matter Expert (SME) works regularly with internal contacts to administer orientation as well as other IT related trainings to new hires and staff as a whole. This team member will oversee the preparation of equipment and system access for new hires. Must maintain a high level of knowledge of all tasks within the department and be effective in delivering consistent results.

• In person every day
• Monday - Friday, 830am - 430pm
• Location will be Stoughton Corporate office
• Experience with new hire orientation
• Experience Imaging new hire laptops

Essential Functions

• Staff Training
  • Train new staff and provide continuing education for existing staff
  • Cross-train and build redundant capabilities within team
  • Track trends from staff for training opportunities
  • Assist with and take lead in creating training materials in conjunction with HR
• Communication
  • Regularly communicate with all departments regarding any new procedures that pertain to training.
  • Liaise with other departments as necessary to help resolve issues that may be related to training or lack thereof.
• Set up and maintain a variety of personal computing, network hardware and software systems on local area network and wide area network connections.
• Identify training needs, create ILT and self-paced trainings, create job aids and training manuals.
• Works with users to evaluate and solve technical issues during training
• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
• Provides remote support for offsite users.
• Produce and maintain training documentation
• Works with various departments to continually improve efficiency and work flows using new technologies.
• Other duties assigned by the IT Manager as required.

Competencies:

• Strong understanding of a wide variety of personal computing equipment, computer software applications.
• Strong facilitation and interpersonal skills.
• Excellent verbal and written communication and facilitation skills
• Ability to work independently, self-motivator with the ability to plan and initiate.
• Strong attention to detail and organizational skills
• Comfortable delivering training programs to both internal teams and customers.
• Excellent time management skills with a proven ability to meet deadlines

Required Education and Experience

• High School, Technical School or equivalent experience.
• One to three years of IT related training experience.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role will be regularly in the field.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

This position may require an employee to periodically travel.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family: Expert/Lead

Job Function: Non-Supervisor

Pay Type: Hourly

Hiring Rate: $26.00

Travel Required: Yes

Compensation details: 26-26

PIac5a4b229c8c-2125

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