Dispatcher I Paratransit

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Job description

Description Under general supervision, the Dispatcher I is responsible for performing paratransit dispatching duties such as scheduling, routing, and dispatching of vehicles. Examples of Duties Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles. Enter data into computer by keyboard entry devices to complete dispatch calls. Adjust, review, revise, and produce final schedules using scheduling software. Ensure that the appropriate parties are notified in the event of accidents or incidents. Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations. Schedule driver and vehicle assignments. Assist with producing daily and monthly reports, logs, and records, and assist with entry of trip data. • Process and file schedules, reports, and related documents. Assume the role of a Dispatcher II, as needed. Minimum Qualifications High School Diploma or G. E. D. (General Educational Development) equivalent. Minimum of one (1) year of experience in a dispatch environment or a related field. Experience working as a Customer Service Representative II. Experience working in a paratransit environment. Knowledge, Skills, and Abilities Knowledge of Americans with Disabilities Act (ADA) and paratransit rules and regulations. Knowledge of local geography. Knowledge of Department of Transportation rules, policies, and transit operating practices. • Skill in typing with speed and accuracy. Ability to use and interpret street maps, directories, timetables, and schedules. Considerable skill in effective oral and written communication. Considerable skill in the use of personal computers and common office software. Ability to dispatch fleet via radio according to FCC regulations and departmental policy. Ability to maintain accurate and complete records of transportation and paratransit services. Ability to be flexible and work any assigned shift. Ability to maintain confidentiality of sensitive information. Licenses, Certifications, and Other Special Requirements: Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position. Physical Demands The employee generally remains in a stationary position for an extended period operating standard office equipment which may include computers, telephones, photocopiers, fax machines, computer-aided dispatch systems, and two-way radios. The employee is expected to move about to accomplish tasks such as opening file cabinets and moving files. Must be able to lift, push, pull, and carry up to (25) pounds. Work Environment Work is performed primarily in an office environment. Some work requires travel to meetings, conferences, and other work sites with exposure to seasonal weather conditions. Must be able to work nights, weekends, and holidays. Supplemental Information Evaluation Plan Interview: 70% Evaluation of Training, Experience & Personal Qualifications: 30% Total of Interview and Evaluation T.E.P: 100% Additional points may be awarded for: Veteran Points: 0 - 15 points Detroit Residency Credit: 15 points LRD: 03/20/2024 EMPLOYMENT BENEFITS The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following: HEALTH Medical - Eligible for hospital, surgical, and prescription drug benefits. Dental Vision INSURANCE Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF Sick Leave Vacation Holidays OTHER LEAVE BENEFITS The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave, RETIREMENT BENEFITS City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: Completion of thirty (30) years of service; At age sixty (60) if you have at least ten (10) years of service, or At age sixty-five (65) with eight (8) years of service. In the event of disability, other eligibility rules apply); An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions. Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit. 01 Please indicate your highest level of education completed High School Diploma/GED Associate's Degree Bachelor's Degree Master's Degree PhD/J.D. n/a 02 How many years of experience do you have as a Dispatcher? None 1-2 years 3-4 years 5- or more years Required Question Agency City of Detroit Address Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226 Website

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