Service Technician

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Job description

Entry Level Printer Service Technician

SUMMARY

We are looking for an Entry Level field service technician of printers and copiers who supports and understands Managed Print Services at clients' print production facilities. Specific solutions that the right individual brings to the table include the ability to identify, recommend, and implement effective technical repair and maintenance solutions for ARC customers. The right person will be trained to execute field technical repair and maintenance on small and large format machines to ensure efficient services and solutions at our customers' sites. The Field Service Technician may also handle other administrative and technical support tasks.

Payrate: Starting at $18 per hour, depending on experience.

THESE ARE THE EXCITING THINGS THAT YOU GET TO DO:

Deliver and assemble and install large and small format machines

Accurately diagnose, repair, and maintain small and large format hardware as well as software, ensuring optimum operating conditions based on the manufacturers published electrical and mechanical specifications

Record service calls including materials and resolutions in the Fleet Manager system

Assist and participate in new Facilities Management/MPS customer installs and removals to ensure accuracy and efficiency

Participate in customer site visits and meetings with the customer to complete accurate site surveys

Report inventory levels to ensure unnecessary interruptions in services are avoided

Prepare and maintain operational reports to ensure accuracy and efficiency

Travel to customer locations to install, maintain and/or remove large and small format equipment

Maintain customer hardware and software by responding to emergency service requests including diagnosing problems, completing repairs, and/or recommending solutions

Maintain established departmental processes; recommend procedural or policy changes to improve operations, such as supply changes or the disposal of machines

Continuously update job knowledge by completing required training and re-certification; participate in educational opportunities

Build and foster sound relationships with internal and external customers and vendors

Provide customers with clear proactive information on service issues

THESE ARE WHAT WE ARE LOOKING FOR IN YOUR BACKGROUND:

High School diploma

Mechanical skills

Professional, business-level written and oral communication skills including interpersonal skills that yield positive results.

Proficient problem solving and conflict resolution skills that yield positive results

Computer skills needed, and experience with Adobe and Microsoft Office tools including Word, Excel, Outlook are a plus.

Ability to lift, push and/or pull up to 100 pounds

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to and use the words Accommodation Request in your subject line. We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. To all recruitment agencies: ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes. pm20

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