Transportation Operations Manager

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Job description

Transportation Operations Manager

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Here are just some of the ways Hope Network invests in you for all that you do:

• Competitive compensation starting from $55,000/yr, with flexibility based on experience and qualifications
• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus
• Generous Paid Time Off

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you'll be doing

• Responsible for the direct supervision, selection and assignments of Customer Care staff.
• Responsible for taking the lead in the day-to-day operations of the Transportation Customer Care Center including telephone communications, program implementation, passenger eligibility, scheduling, vehicle assignments, and dispatching of both staff and route assignments.
• Responsible for performing evaluations for the Customer Care Coordinators as scheduled.
• Complete any training needed to improve the quality of the department and/or the agency.
• Assist in the processing of new service requests, determining consumer eligibility, confirming funding source, establishing a billing rate, and our ability to accommodate according to prescribed guidelines.
• Assist and facilitate the scheduling of transportation services for multiple users in the most efficient and cost-effective manner possible while insuring as adequate level of service, quality, and flexibility.
• Will oversee complaints from passengers, caregivers, drivers, agencies, community, etc., and will provide resolution and document occurrences as required.
• Assist the Director in assuring that Transportation Services meet all standards of service excellence and assist with FTA and MDOT compliance.
• Work with the management team to review, develop and implement departmental policy and procedures, with an emphasis on increasing quality and efficiency.
• Represent HNWM consumers, families, guardians, community agencies/businesses and outside agency personnel demonstrating the highest level of professional accountability.

Anticipated Work Schedule

Monday to Friday, 8:00 AM - 5:00 PM, with flexibility to cover nights and weekends as needed.

Job Requirements

• 4-year degree (BA/BS) from an accredited university/college or five (5) years transportation operations experience required.
• Minimum of two (2) years supervisory experience required.
• Valid driver's license with acceptable driving record as it relates to Hope Network policy.
• Computer literate and competency with Microsoft Office Suite, and other computer applications/software.
• Interpersonal skills sufficient to communicate with transportation customers, stakeholders, guardians, staff, and public entities.

Our strength lies in diversity - empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.

Skills Preferred

• eCare User

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