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It Support Engineer

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R&R LLC

2024-10-04 05:47:02

Job location Highland, Michigan, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Intuitive PC is seeking an advanced IT Support Engineer to join the mission and team.


Intuitive is a small but awesome group, offering excellent service to our clients. We offer our team members great benefits - high quality health, dental and vision coverage with generous vacation time as well. We want you to work hard and play hard, and love your job here.


As a Senior Technician on this team, you will be charged with resolving all manner of incoming customer experiences, interacting with our clients by phone and email, and potentially going onsite to resolve issues that cannot be handled remotely or have not been resolved by our Tier 1-2 staff.


You will need to be flexible and extremely customer experience focused. This position will demand a high amount of problem solving and wide technical bandwidth - the spectrum of issues you may encounter is wide. At Intuitive Technologies, we differentiate ourselves from our competition by our strong sense of urgency - we expect our team members to live that out every day in their client interactions.


What work at Intuitive looks like:

  • Mon-Friday, 8:30 am to 5 pm (hardly ever any nights or weekends work)
  • Great Vacation and Holiday allowance
  • Grade-A health insurance, fully covered by Intuitive
  • Company provided laptop
  • A mix of in person, work from home, and onsite work
  • Company vehicle provided for any onsite work
  • Variety! We support many different small to medium sized businesses around the Metro-Detroit area. Every day is different. There is no threat of boredom here!


What You'll Bring:

  • Team Achiever focus - win with the team
  • An overachiever - you are the best at what you do, consistently perform above your peers, and are willing to go above and beyond to make our customers happy and make your teammates better
  • An obsession with impossible - doing whatever it takes in service to our customers while leading with empathy
  • An improvement mentality, where even the best things can be made better
  • Proficiency in phone and verbal communication
  • Strong time management skills
  • Relentless and tenacious attitude toward problem solving for customers and techs alike


Here are some of the types of skills/experience we are looking for:

  • Proven track record of firewall configuration and management
  • Experience operating in a "1st call resolution" environment
  • Familiarity with Hyper V and Azure environments
  • Extensive knowledge in configuring and troubleshooting Windows Server 2008, 2012, 2016, 2019
  • Proficiency in configuration/maintenance of Exchange 2010 and newer + O365
  • Extensive experience with Windows Server Environments including clean installs to migrations to new account onboardings.
  • Extremely high competency in networking infrastructure and troubleshooting.


Applicants must be eligible to work in the US for any Employer without restriction or expiration.


We have an estimated pay range for this position around $60-85k per year, but are also open to discussion with a truly great candidate who may expect more than that.



Inform a friend!

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