COLLECTOR

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Job description

$1,000 Sign-on Bonus After Successfully Completing 90 Days

Summary:

This position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly.

Essential Functions and Duties:

• Communicating with Consumers via phone
• Basic skiptracing
• Negotiating repayment of debts according to firm/client standards
• Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
• Accurately enter data into database & tracking system
• Review consumer files, keeping confidentiality at the highest level

Supervisory Responsibility:

• This position has no supervisory responsibility

Benefits & Perks Include:

• Medical, Dental, & Vision Insurance
• HSA & FSA Accounts
• 401K, with 4% company contribution (after 1 year of service)
• Paid time off (17 days per year)
• Paid holidays off (7 days per year + a floating holiday)
• Company Paid Life Insurance
• Employee Assistance Program
• Eligibility in Annual Discretionary Bonus
• Building amenities include: Free parking, onsite restaurant, & onsite free gym
• Hybrid Remote Schedule Potential (up to 2 days per week) after successfully completing 90 Days of Employment & Meeting Eligibility Criteria

Collections Bonus:

Collectors are eligible for a monthly bonus based off their performance metrics. Collectors must work a full calendar month following the two (2) weeks in training to be eligible. Bonuses are paid on the second pay period of the following month. Collectors are also eligible for a year-end bonus based on their individual performance and company performance.

Required Education & Experience:

• High school diploma/GED
• 1-3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required

Competencies:

• Excellent communication and people skills
• Organized, self-motivated, and goal-oriented
• Ability to manage stressful situations while maintaining composure
• Ability to be confident and engaging as well as polite and compassionate
• Attention to detail and ability to reason and think quickly when negotiating
• Working knowledge of MS Office
• Ability to pass background check and drug screening

Work Environment and Physical Demands:

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

Compensation details: 19-19 Hourly Wage

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