Customer Service I

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Job description

Experis IT ManpowerGroup has partnered with a leading Medical device Co in the Minnetonka MN area for a Customer Service I role to assist their team. This is an Onsite - part-time role.

Industry: Medical device Co
Title: Customer Service I
Location: ONSITE - Minnetonka MN (Part-Time)
Duration: 12+ months
Work hours: Open to schedule, open 7 AM 7 PM, will be working 5 hours per day (25 hours per week)
Pay: $18 per hour.

Job Description

Work hours: Open to schedule, open 7 AM 7 PM, will be working 5 hours per day (25 hours per week)

What You'll Do

• Takes inbound or places outbound calls to provide information to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Previous experience may be required.
• Ordering requests, order follow up (tracking number, billing), redirecting to right spot - Order processing, order entry, online vendors, SAP warehouse system to enter orders - Order follow up - Phone calls would be taking phone orders, following up on orders/billing

You will need to have:

• 0-3 years' experience required.
• Basic computer skills - Professional communication written and verbal communication

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