Customer Service Representative

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Job description

Volt is immediately hiring for a Customer Service Representative in Maplewood, MN.

Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Acts as the primary liaison between our company and our customers
  
• Handles order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues
  
• Communicates clearly and professionally with external customers and internal personnel by telephone and/or written correspondence
  
• Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing
  
• Systematic problem solving in regards to material information records and master data monitoring
  
• Communicating and working with price change activity, looking at order reports and communicating with customers and internal teams
  
• Educates and informs the customer of various processes and directs customers to appropriate resources
  
• Managing the customer order process from entry to delivery
  
• Develops and leads improvements and/or solutions to work processes and tools
  
• Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
  
• Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
  
• Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
  
• Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
  
• Participates in and maintains a quality service culture within the Customer Account Management Team
  
• Participates in Business Division/Supply Chain meetings and reviews to discuss customer accounts, ongoing issues and areas of need
  
• May provide training to new employees and other members of work groups. May develop and lead cross-functional business teams and may act as project liaison. Participates on department process improvement teams.
  

This is a full time opportunity.
8 hour shift between 7am - 6pm CST

To set you up for success in this role from day one, we are looking for candidates who have the following qualifications:

• Bachelor's degree or higher and two (2) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment OR
  
• High school diploma/ GED and six (6) years of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a Customer Services role in a private, public or government environment
  
• Ability to problem solve without supervision
  
• Able to think outside the box
  
• Able to use multiple resources to gather data/information
  
• Proactive mindset in communication both with customers and internal areas
  
• Proactive workload managment: follow up, response, clarification inquiries, helping team
  
• Quick Learner (in a remote environment)
  
• SAP system experience is preferred
  
• Knowledge or experience within Customer Services role and responsibilities
  
• Experienced with cross-functional project leadership preferred
  
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
  
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
  
• Ability to follow through with commitments and show concern for the needs of others
  
• Excellent oral and written communication, including presentation skills
  
• Clear and conceptual thinking ability; excellent judgment and discretion
  
• Prefers to stay busy with a full workload and enjoys meeting challenges
  
• Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
  

Pay Rate: $20.00 - $24.00 per hour
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at . Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Volt is acting as an Employment Business in relation to this vacancy.

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