Technical Support Specialist with Security Clearance

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Job description

Overview For nearly two decades, Millennium Corporation has been operating on the leading edge of cybersecurity. Our elite team of more than 400 experts has an unparalleled record of performance supporting Red Team Operations, Defensive Cyber Operations, Software Engineering, and Technical Engineering. With the largest contingent of contracted Red Team operators in the DoD, we provide an unmatched level of threat intelligence and battle-tested experience for customers in both the DoD and federal civilian markets. What We Believe We believe that diversity is a fact, inclusion is a choice. At Millennium Corporation, we are inclusive. We celebrate multiple approaches and different points of view. We strongly believe that diversity drives innovation, and we are building a culture where differences are valued. We are always growing our programs and we offer tools to help our employees grow and manage their careers. Millennium is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Millennium promotes affirmative action for women, minorities, disabled persons, LGBTQ+ and veterans. Responsibilities Millennium Corporation is hiring a Technical Support Specialist in Vicksburg, MS. All candidates MUST an active Secret Clearance to qualify for consideration. The Technical Support Specialist will: Deliver IT technical support to end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. Provide timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices. Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. Assume responsibility for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system. Provide resolution and/or escalate for assistance and provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities. Provide day-to-day technical guidance and desk side support technical assistance to team members. Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. Qualifications All candidates must have an active Secret Clearance to qualify for consideration. Associates Degree and 3 years of experience OR 6 years of experience in lieu of degree. IAT Level I or Level II certification (examples: Security+, A+ CE, Network+ CE, SSCP, CCNA-Security certifications). Business Development Assist with Business Development activities as required to support Millennium's strategic business objectives, which may include but not limited to participation in technical interviews, creation of technical documentation, general proposal writing support and proposal color reviews. Physical Requirements Must be comfortable with prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10-15 pounds at a time. Travel Requirements Less than 10% travel required

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