Help Desk Specialist

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Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices

• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues

• Work directly with employees and officials to troubleshoot and resolve technical issues

• Execute operations in support of the Enterprise Service Desk

• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance

• 2-4+ Years of IT experience

• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher

• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, etc.

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