Mgr, National Field Support

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Job description

Do you have a technical aptitude and enjoy learning new things? Are you a skillful multitasker, and able to prioritize and problem solve with confidence? Are you resourceful, eager to learn, and able to adapt to our ever-evolving work environment? If so, you might be a great fit for our Manager, Day of Job role.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. We are creating connections people can count on - entertainment, information, and each other. Our Field Ops teams operate on the ground and on the move, in both small towns and big cities, to deliver high-quality communications and entertainment products to our customers. We play an essential, visible role in keeping these communities connected by installing, maintaining and troubleshooting to optimize the performance and reliability of our network.

BE PART OF THE CONNECTION

As a Day of Job Manager, you will be responsible for the daily management of the Day of Job Call Center. You will supervise direct reports, including all DOJ technical activations, repair and dispatch activities that contribute to customer installations. The Day of Job manager is the subject matter of all service activation related activities and works collaboratively with product teams and IT for requirements of new product development or enhancements.

WHAT OUR DOJ MANAGERS ENJOY MOST

• Overseeing and developing a team
• Building internal relationships
• Ensuring the efficiency of our installation processes

Y ou will spend your days in the office, in a face-paced call center environment. You will also be part of an inclusive team, with engaging leadership, and opportunity for growth.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Customer service experience in a call center environment (2+ years), supervisory experience (2+ years), telephone experience (5+ years)
• Education: Bachelor's degree in Business or related field or equivalent education and experience
• Technical skills: Computer and software applications, technical installations
• Skills: Communication, multi-tasking, technical, leadership
• Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred Qualifications

• College Coursework or equivalent experience in technical background

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
• Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
• Competitive Pay: Generous starting pay
• Total Rewards: See all the ways we invest in you-at work and in life

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TDP-

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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