TECHNICAL CUSTOMER SERVICE LEADER

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Job description

WEG Transformers USA

Description:

Role: Technical Customer Service Leader

Location: Washington, MO (On-Site)

Description

The Technical Customer Service Leader oversees the installation and field testing of Power Transformers (PT), addresses and resolves warranty claims, and provides full responses to requests for spare parts for Power & Distribution Transformers (DT). This role enforces internal and external policies and procedures and interacts with customers regarding PT & DT warranty claims, service, or parts questions and requests. Additionally, it continuously monitors the performance of external contractors during and after designated services to ensure customer satisfaction and contractual compliance.

Benefits

WEG offers competitive compensation, exciting career growth opportunities, and excellent benefits, including:

- Paid vacation

- Medical and dental coverage

- Vision benefits

- 401(k) retirement plan

- Health savings accounts

- Life insurance

- Disability insurance

- Employee Assistance Program (EAP)

Company Overview

WEG: Our Company: Founded in 1961, WEG is recognized as one of the largest electric machine manufacturers in the world. WEG employs over 30,000 people around the globe and offers a diversified and integrated product line, with sales to more than 135 countries worldwide. Our U.S. operations are growing at an ambitious rate and we're looking for hardworking individuals to help us move forward with this aggressive growth plan.

Our Culture: As a Human Company, we value each individual contribution to our success, and we motivate people by means of integrity, ethics, and constant support to personal development. We value the generation of professional and personal development opportunities, human rights, diversity, and the environment. We invest in solutions for the reduction of carbon emissions and encourage our people to be engaged in social activities where we have our operations, with a focus on health and education.

Green Initiatives: WEG's sustainability strategy is based on four pillars: Sustainable Products and Solutions, Responsible Supply Chain, Circular and Efficient Operations, and Engaged Employees and Communities. We focus on providing products and services with the best efficiency and lowest carbon footprint, promoting carbon neutrality in operations, and expanding the use of renewable energy. We also emphasize eco-efficiency in natural resource management and the reduction of greenhouse gas emissions ().

At WEG, our Values stand as: Human Company, Teamwork, Efficiency, Flexibility, Innovation, and Leadership.

Position Overview

The Technical Customer Service Leader oversees the installation and field testing of Power Transformers (PT), addresses and resolves warranty claims, and provides full responses to requests for spare parts for Power & Distribution Transformers (DT). This role enforces internal and external policies and procedures and interacts with customers regarding PT & DT warranty claims, service, or parts questions and requests. Additionally, it continuously monitors the performance of external contractors during and after designated services to ensure customer satisfaction and contractual compliance.

Responsibilities of Role

Safety & Security

- Handling every project with a "Safety First!" approach.

Installations / Inspections

- Coordinate the receiving, installing, assembling, and testing of power transformers in the field.

- Review specifications to determine technical requirements and define the scope of work.

- Conduct discussions with the customer to clearly establish their requirements.

- Obtain advice and assistance from other departments/sister-companies as appropriate.

- Cooperate with outside organizations in appropriate instances.

Engagement with Customers and Contractors

- Conduct meetings between customers, contractors, and other WEG colleagues as required.

- Coordinate with the factory and OEMs for the commissioning of special devices.

- Participate in project updates with factory PMs, customers, and contractors.

- Set up clear agendas for meetings.

Documentation Compliance

- Contract installations on or below budget.

- Document fully and promptly report when a project goes over budget.

- Update all records pertaining to each field installation and/or inspection.

- Retrieve and assess field reports from contractors.

- Submit all documents to close the project, including payments to contractors.

Skills for Success

- Ability to interpret technical layout drawings.

- Demonstrates analytical skills.

- Strong organizational skills.

- Operates with a sense of urgency.

- Strong communication and negotiation skills.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require a special accommodation in order to participate fully in our recruitment experience. Please contact us at 1- should you need a referral to the recruiter for this requisition for an accommodation.

Apply Today!

If you are passionate about Customer Service & After Sales Support and want to contribute to a growing company, apply now!

weg.us/careers

Requirements:

Basic

- Associate's degree from an accredited two-year college or equivalent experience.

- Knowledge of transformer operation/functionality and troubleshooting or the ability to learn.

- Ability to work with diverse groups and manage projects through to completion.

- Proficiency with computer programs, including spreadsheets and custom programs.

- Current work authorization for employment in the United States.

- Successful completion of application, talent assessment, interview, background, and drug screens.

- Safety-sensitive position: will screen for THC.

- Resides within a reasonable commuting distance of Washington, MO.

- Ability to travel to customer sites across North America, primarily the United States.

Preferred

- Extensive background in Power Transformers.

- Bachelor's Degree from an accredited four-year college or university.

- Five (5) years of experience in transformer design, manufacturing, and/or service.

- Project management knowledge and/or experience.

- Knowledge of IEEE standards, such as C or the latest.

- Fluency in Spanish.

Compensation details: 00 Yearly Salary

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