National Field Support Reps IV

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Job description

Are you someone who embraces change? Do you love to support customers? Would you enjoy using your analytical skills to support customers? Then you might be a great fit for our Regional Support Center (RSC) Representative IV role, a part of Spectrum's Field Operations Unit.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. The Regional Support Centers here at Spectrum are truly the traffic controllers of the company. Our RSC Representatives possess the ability to navigate through technical systems to complete dynamic assignments and actively and consistently support all efforts to simply and enhance the customer experience.

BE PART OF THE CONNECTION

As a RSC Rep IV you are assisting in the building blocks for our field operations truck roles. Your forward thinking will allow you to manage weekly forecasts, and you will also use your analytical skills to manage in-house technician movement and navigate the field service management tools. No two days are the same. You will work both collaboratively and independently with a workload that can change multiple times based on trends associated with the workload.

WHAT OUR RSC REPS ENJOY MOST

• Providing real time solutions to scheduling conflicts
• Using technical and analytical skills to resolve issues
• Building relationships

This role is in a fast-paced call center environment that is operated 7 days a week between 7am-10pm.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High School Diploma or equivalent
• Experience: Experience with cable theories, dispatcher and/or customer service work experience
• Technical Skills: MS Office
• Skills: Computer skills, analytical, attention to detail
• Abilities: Communicating, being adaptable, leadership, organization

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
• Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
• Competitive Pay: Generous starting pay
• Total Rewards: See all the ways we invest in you-at work and in life

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TDP-

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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