ServiceNow Developer with Security Clearance

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Job description

TEKsystems is hiring for multiple ServiceNow Senior ITSM Developers to support a a large DOD program initiative based in Bellevue NE. The role will be 5 months in duration with the first 10 weeks working remote. Frequent travel to Bellevue, Nebraska will required after that 10 week timeframe. Must possess a minimum of DOD Secret clearance. Job Summary: As a ServiceNow Senior ITSM Developer, you will be responsible for designing, developing, and implementing ITSM solutions on the ServiceNow platform. You will collaborate with cross-functional teams to identify business requirements, design solutions, and implement ITSM processes to improve efficiency, effectiveness, and user experience. Key Responsibilities:
• Design, develop, and implement ITSM solutions on the ServiceNow platform • Collaborate with cross-functional teams to identify business requirements, design solutions, and implement ITSM processes • Develop and maintain ServiceNow ITSM applications, including Incident, Problem, Change, and Request Management • Design and implement Service Catalog, Service Level Agreements (SLAs), and other service management processes • Develop and maintain ServiceNow workflows, business rules, and integrations with third-party applications • Develop and maintain ServiceNow reports and dashboards to monitor performance, identify trends, and provide insights • Ensure ServiceNow ITSM applications and processes meet business requirements, comply with best practices, and follow industry standards • Participate in ServiceNow upgrades, patches, and releases • Train and mentor junior developers on ServiceNow development best practices Key Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field • 5+ years of experience developing and implementing ITSM solutions on the ServiceNow platform • ServiceNow Certified Implementation Specialist in IT Service Management (ITSM) • Strong knowledge of ITSM processes and frameworks (e.g., ITIL, COBIT, ISO 20000) • Proficiency in ServiceNow development, including scripting, workflows, business rules, and integrations • Experience with Service Catalog, Service Level Agreements (SLAs), and other service management processes • Experience with ServiceNow reporting and dashboarding • Ability to design and implement ITSM solutions that meet business requirements, comply with best practices, and follow industry standards • Strong communication and collaboration skills • Ability to work in a fast-paced, deadline-driven environment
Preferred Qualifications:
• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) • Experience with ServiceNow CMDB, Discovery, and Asset Management • Experience with ServiceNow Performance Analytics and Service Management Reporting • Experience with ServiceNow scripting languages (e.g., JavaScript, AngularJS, Jelly) o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Fed Roles: This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required

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