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Windows Desktop Support Specialist with Security Clearance

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TEKsystems c/o Allegis Group

2024-05-08 06:57:29

Job location Bellevue, Nebraska, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Description
Support US Strategic Command personnel with timely and efficient desktop service by responding to customer service requests. Must be able to interact with clients, project a professional image during desktop visits, as well as when working remotely. Candidates should have excellent follow through, customer service skills, strong work ethic; results oriented and are able to work independently and within a team environment. Manage customer services requests to facilitate timely and efficient desktop service. Coordinate repair times with the customers. Identify trends in Windows PC baseline. Resolve and propose corrective action for enterprise implementation. Participate in direct face-to-face coordination with the customer as required. Provide Level 2 & 3 problem resolution for all desktop issues related to System Administrator in a Microsoft Windows environment
Must have experience working and troubleshooting Microsoft operating systems and products (WINXP, Vista, Office 2010/2010). Understands, adheres to, and implements overall security and configuration policies. Create and/or update office work instructions. Mentor and Train level I and II Desktop Administrators. (if senior level spot)
ON the engineering side they need to have exp with virtual boxes or a virtual environment and a start to finish process approach.

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