Lead Practice Ambassador

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Job description

We are an elite oral surgery practice that has a commitment to exceptional care for patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate team player to help us grow the practice and continue to serve the Lincoln and surrounding communities with all their oral surgery needs. Previous healthcare experience a plus but not required.

Our Lead Practice Ambassadors serve as the first impression in our patient's experience by providing remarkable customer service primarily via phone, with occasional in-person patient care. Practice Ambassadors also offer a variety of patient care and office duties as described below.

Role and Responsibilities

• Assist the PA Manager with providing oversight of the team and training
• Assist the PA Manager with coordinating with Regional Directors/Practice Admins to onboard new practices and ensure information is received to provide call support
• Assist with leading biweekly huddles
• Review reports and compile data to share with the team and process owners
• Help organize team recognition and celebration events
• Being a point of contact when PA Manager is out of the office
• Answer phones, schedule appointments, collect patient financial responsibility and ensure all information is collected in the patient's chart.
• Provide concierge level customer service while interacting with patients, referring offices, and team members over the phone or via electronic communication.
• Answer the phone promptly with a smile.
• Schedule for multiple practices based on each doctor's preferences.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Make outbound calls to patients being referred for procedures.
• Manage patient calls regarding post operative and billing questions.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.
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Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans

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