Mental Health Receptionist

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Job description

Position Information

Working Title Mental Health Receptionist
Department Counseling & Psychological Services-10651
Requisition Number S_241074
Posting Open Date 10/28/2024
Application Review Date: (To ensure consideration, please submit all application materials before review date) 11/11/2024
Posting Close Date
Open Until Filled Yes
Description of Work
Ranked as one of the best employers in the state of Nebraska, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska's economy each year.

We invest in our employees:

• Vacation and sick leave pay

• Medical, dental, and vision insurance

• No-cost life insurance

• Employee Assistance Program

• Exclusive staff discounts

• Continuous improvement and innovation

• Professional development through training and education

• A diverse and inclusive workplace

• And much more!

As the CAPS Mental Health Receptionist, you will:

• Serve as the first point of contact by greeting and welcoming patients and others (in person at the reception desk or via telephone) to the Counseling and Psychological Services Department ( CAPS ).
• Responsible for answering incoming calls in a professional manner, scheduling patient appointments and/or checking in scheduled patients per established protocols.
• Using good judgment, assess and provide information to patients either in person or on the phone while ensuring patient confidentiality.
• Schedule appointments using a complex electronic medical record ( EMR ).
• Determine patient eligibility, schedule and maintain appointments.
• Process clinical data forms through the EMR prior to patient appointment and assist patients by answering questions related to the clinical data forms in a professional manner.
• Complete immediate re-booking of any changed or cancelled appointments.
• Keep all client electronic charts up to date through maintenance of the complex electronic medical record.
• Utilize excellent communication skills to manage our diverse clientele, UNL community, and guardians.
• Have a detail orientation and exercise confidentiality around documentation of information.
• Assist the professional CAPS team with psychoeducational materials and general correspondence.
• Open and close the reception and workroom area each morning and night.
• Act as liaison with other UNL departments/agencies, local hospitals and community agencies.

The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/AA employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See:

Minimum Required Qualifications
Associate's or equivalent education/experience plus two years of full-time office work. Demonstrated ability on and a well-developed working knowledge of the computer and Microsoft Office. Customer service experience, excellent communication and interpersonal skills, particularly working with customers or clients who are challenging or experiencing personal difficulty is desired. Excellent organizational skills, attention to detail, and ability to prioritize work tasks while exercising the highest degree of confidentiality in all matters. History of dependability in previous work. This person must have the ability to manage crisis situations, exercise good judgment and the ability to be flexible.

Preferred Qualifications
Four years of full-time office work. Experience working in an environment with considerable interaction with people, ideally in a mental health context is preferred. Prior experience interacting effectively with individuals in emotional crisis is desirable. Experience working with college-age students or for a university or college is helpful. Higher level of knowledge specifically Word and Excel preferred.

Pre-Placement Driving Record Review Required No
Physical Required No
Commercial Driver's License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No
Criminal History Background Check Required Yes
Posted Salary $18.00/hr minimum
How to Apply
Click on "Apply for this Job". You will then either create an application or edit your current application that is on file.

For questions or accommodations related to this position contact
Please call Human Resources at

Job Category (old) Office/Service
Job Type Full-Time
Alternate Work Schedule (if other than 8-5)
Work Location (City, State) Lincoln, NE
Position funded by grant or other form of temporary funding? No
If Temporary, indicate end date
Planned Hire Date:
Appointment End Date

Supplemental Questions

Required fields are indicated with an asterisk ( ).

1. Please describe your office work experience, including years of experience.
   (Open Ended Question)
2. Please describe your knowledge of and experience with Microsoft Office software.
   (Open Ended Question)
3. Please describe your customer service experience, communication and interpersonal skills, particularly working with customers or clients who are challenging or experiencing personal difficulty.
   (Open Ended Question)
4. Please detail your organizational skills, attention to detail, and ability to prioritize work tasks while exercising the highest degree of confidentiality in all matters.
   (Open Ended Question)
5. Please detail your history of dependability in previous work and your ability to manage crisis situations, exercise good judgment and the ability to be flexible.
   (Open Ended Question)

Required Documents
Required Documents Optional Documents

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