ServiceNow Developer with Security Clearance

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Job description

Top Skills' Details This position is about a 5 month project. The first 10-11 weeks will be remote and then the remaining 10-11 weeks will be on site at Offutt AFB in Omaha, NE. Travel and hotels will be paid for during the onsite requirement for the position. There is no flexibility on the on site requirement as the work done on the back half of the project can only be done in a secure environment on base. Job Title: ServiceNow Senior ITSM Developer
Job Summary: As a ServiceNow Senior ITSM Developer, you will be responsible for designing, developing, and implementing ITSM solutions on the ServiceNow platform. You will collaborate with cross-functional teams to identify business requirements, design solutions, and implement ITSM processes to improve efficiency, effectiveness, and user experience.
Key Responsibilities:
• Design, develop, and implement ITSM solutions on the ServiceNow platform
• Collaborate with cross-functional teams to identify business requirements, design solutions, and implement ITSM processes
• Develop and maintain ServiceNow ITSM applications, including Incident, Problem, Change, and Request Management
• Design and implement Service Catalog, Service Level Agreements (SLAs), and other service management processes
• Develop and maintain ServiceNow workflows, business rules, and integrations with third-party applications
• Develop and maintain ServiceNow reports and dashboards to monitor performance, identify trends, and provide insights
• Ensure ServiceNow ITSM applications and processes meet business requirements, comply with best practices, and follow industry standards
• Participate in ServiceNow upgrades, patches, and releases
• Train and mentor junior developers on ServiceNow development best practices
Key Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience developing and implementing ITSM solutions on the ServiceNow platform
• ServiceNow Certified Implementation Specialist in IT Service Management (ITSM)
• Strong knowledge of ITSM processes and frameworks (e.g., ITIL, COBIT, ISO 20000)
• Proficiency in ServiceNow development, including scripting, workflows, business rules, and integrations
• Experience with Service Catalog, Service Level Agreements (SLAs), and other service management processes
• Experience with ServiceNow reporting and dashboarding
• Ability to design and implement ITSM solutions that meet business requirements, comply with best practices, and follow industry standards
• Strong communication and collaboration skills
• Ability to work in a fast-paced, deadline-driven environment
Preferred Qualifications:
• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD)
• Experience with ServiceNow CMDB, Discovery, and Asset Management
• Experience with ServiceNow Performance Analytics and Service Management Reporting
• Experience with ServiceNow scripting languages (e.g., JavaScript, AngularJS, Jelly)
• Experience with Agile development methodologies
Working Conditions:
• The ServiceNow Senior ITSM Developer will work in a fast-paced, deadline-driven environment.
• The position may require working after hours or on weekends to support critical issues or project timelines.
• The candidate must be able to work independently and collaboratively with cross-functional teams to meet project deadlines and deliver high-quality solutions.
• This position may require some travel to client sites and/or team meetings

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