Insurance Client Operations Representative

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Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 10,000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an
Operations Representative
at MMA Private Client Services National in
Las Vegas.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

This position will be based out of our Las Vegas office.

As our Operations Representative on the Private Client Services team, youll be responsible for the accurate and timely processing of all client paperwork, including new policies, renewals, endorsements, rewrites, and cancellations. This is an exciting opportunity that can provide an interested and motivated individual with skill sets for professional growth and advancement:
Upon receiving daily allocation of work, prioritizes based on the time sensitivity of the documents and then determines the appropriate actions to be taken
Processes the appropriate activity within the Agency Management System. This may involve data entering account information into the system, checking the information received against the data already entered into the system, and/or cross-checking the information against the carrier system when available
On a limited basis, when information for an activity is vague or incomplete, performs research within the Agency Management System to obtain necessary information and notify servicing agent of findings.
Escalates emerging issues to the Lead Operations Representative or Operations Manager as appropriate
Follows up on all personal open activities within the Agency Management System to ensure they are completed
Maintains up-to-date workflow documentation and ensures workflows are adhered to when processing individual paperwork
Meets or exceeds individual daily processing requirements and monthly accuracy goals
Ensures that all regulatory requirements are met and complies with all internal policies and procedures

Our future colleague.

Wed love to meet you if your professional track record includes these skills:
High School diploma
1-2+ years of professional work experience, office experience with computer-based work preferred
Proficiency use of MS Office tools i.e., Word, Outlook, Excel, and PowerPoint
Excellent written and verbal communication skills to effectively interact with clients and internal customers
Excellent organizational and time-management skills to handle multiple tasks
Strong attention to detail with a focus on accuracy
These additional qualifications are a plus, but not required to apply:
Strong MS Office skills
Ability to prioritize to meet deadlines
Previous insurance industry knowledge and expertise
Previous experience interacting with clients
We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close, wed be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid and flexible work
Charitable contribution match programs
Stock purchase opportunities
Inclusive Culture
Competitive compensation
To learn more about a career at MMA, check us out online: (link removed) or flip through our recruiting brochure: (link removed)
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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