Transfer Center Specialist - Connected Care Telehealth, Per Diem

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Job description

Overview
The Connected Care Transfer Specialist is a key member of the team that handles all requests for telemedicine site requests working independently handle telemedicine encounters and helps facilitate completion of encounters. Please note this position requires in-person training and is then fully remote.

Responsibilities

• Answers incoming telemedicine requests and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider. Requests imaging be forwarded.

• Works closely with team providing the service, communicating patient/request information to allow prioritization of call queue.

• Maintains accurate documentation in the EPIC consult queues

• Establishes timely communications between referring provider and service provider

• Develops and promotes long-term relationships with referring facilities and providers.

• Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers.

• Performs other duties as required or assigned.

Qualifications

• High school or equivalent required. Some college preferred.

• Knowledge of medical terminology required

• Two (2) years of experience in a healthcare environment strongly preferred.

• EMT, LNA or MA desirable

• Comfortable with the use of multiple software platforms and multi-line phone systems.

• Exemplary interpersonal communication skills and demonstrated team player.

• Must be capable of performing accurately and calmly in a fast-paced environment.

• Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette.

Required Licensure/Certifications

• None

• Area of Interest: Secretarial/Clerical/Administrative;
• FTE/Hours per pay period: .01 hrs/per week (per diem/temp);
• Shift: Rotating;
• Job ID: 27578;

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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