Showroom Sales Coordinator

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Job description

Description:

Norfolk Kitchen & Bath is a part of The Norfolk Companies family-owned business and we have been a leader in the kitchen & bath design for 40+ years. We take pride in the ability to offer beautiful kitchens and bath designs while providing exceptional service to our clients. We are excited to offer an opportunity to join our showroom team at our Nashua, NH location.

If you enjoy working in a beautiful location and spend some of your free time watch HGTV and scrolling through Pinterest for interior design ideas, we may be the "home" for you. The Showroom Sales Coordinator is key to keeping the day to day running smoothly by assisting customers, designers and managing the flow of work. Providing exceptional customer service is one of our core values at Norfolk and the Coordinator will be on the front line.

This is a great opportunity for someone who has been in an office manager or front desk administrative role where the work environment was fast-paced. This position is customer facing and you must be professional, very organized and able to juggle multiple tasks.

Here's some details of what you will be doing in the role:-

You will be the 1st contact for most clients who reach out via email, web appointment, email or simply walk in. You will screen the customer and find out what they may be interested in and where they are in their decision making timeline. You may introduce them to Norfolk as they tour our beautiful showroom and then create a connection with one of our expert designers. There are opportunities to also sell products, such as vanities, hardware or miscellaneous items.

Keeping the showroom presentable is key to providing the best customer experience, so the Showroom Sales Coordinator will be responsible for the upkeep of displays, keeping marketing promotional materials and product current as well as common areas neat and organized.

Requirements:

Knowledge, Skills and Abilities

Professional, pleasant telephone voice and excellent communication skills

Self starter and motivated to learn and grow

Highly organized and able to maintain a neat and clean work station

Ability to multi-task; well organized

Friendly, courteous and professional manner with high level of customer service

Ability to use internet effectively to source product and related information

To maintain the goodwill of the company's customers and potential customers

Ability to read, write and speak English fluently, Bi-lingual helpful

Education and Experience

Experience managing a front area or office

2+ years of customer facing support in a sales/retail work environment

Proficient with Microsoft Office Outlook, Word, Excel & Teams

Kitchen cabinet product knowledge, helpful

Prior experience using HubSpot a plus

Work Environment

Able to sit for long periods of time

Able to work on PC screens for data analysis for long periods of time

Able to walk, bend, stand

Professional appearance

Able to pass drug screen and medical exam (if necessary)

Ability to lift and/or pull 30+ lbs

EOE

PM19

Compensation details: 20-23 Hourly Wage

PI23efb-7755

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