Director of Admissions

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Job description

Overview:
"Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change."

Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more

The Director, Admissions is responsible for ensuring that all patients are effectively triaged and evaluated for appropriateness for admission to Carrier Clinic inpatient treatment and Blake Recovery Center. The Director of Admissions has 24 hour/7 days per week accountability for the operation of the department.

Responsibilities:
Promotes a culture and environment of safety, respect, and trust for patients, families and staff.

Analyzes and assesses the quality of services delivered by the Admissions Department staff and is responsible for improvement of those services, including proposals, strategic planning, and implementation of solutions.

Collaborates with the Patient Financial Services and Utilization Management Directors to assure that accurate insurance information and verifications are obtained.

Leads a team of Registered Nurses, Admissions Clinicians and Mental Health Technicians and works with Admissions Physicians and APNs to provide an efficient, safe, and collaborative Admissions process.

Periodically reviews intakes done by Admission Clinicians for completeness, accuracy, quality, and appropriateness of outcome.

Promotes effective relationships with internal and external customers to achieve organizational customer satisfaction goals.

Develops and implements processes, policies and procedures that are meant to ensure high quality of patient care and satisfaction.

Continuously assesses and improves the quality of services provided and documents desired results

Prepares an annual budget for the department and ensures it is effectively managed.

Ensures that staff competency assessments and performance appraisals are completed in a timely manner.

Interviews, hires, coaches and disciplines employees to ensure an effective and engaged employee workforce.

Rounds on all staff monthly.

Acts as a resource to clinical and non-clinical staff in assuring that clients are receiving optimal services in the most cost-effective manner in terms of their satisfaction, comfort, and safety.

Uses data and analytics to assess patient throughput for improvement in the patient admission process (e.g.,improve efficiency and quality of the admissions department).

Responsible for reaching target censuses for the hospital and the Blake Recovery Center.

Collaborates with other HMH hospitals and facilities to maintain positive relationships and to provide excellent service to the network.

Responsible for auditing APRN assessments for accuracy and appropriateness.

Responsible for Orientation and ongoing training of the Admission Center APRN's.

Acts as an Admission center APRN when no other APRN is available to complete an admission.

Other duties and/or projects as assigned.

Adheres to HMH Organizational competencies and standards of behavior.

Qualifications:
Master's degree in Nursing (MSN), Master's in Social Work or related degree, Advance Practice Nurse (APN)

Minimum of 5 years of experience in a related field and 2 years of 24/7 management experience in Admissions Centers, Emergency Department or Crisis Centers.

Understands and executes solid business principles to operate an effective, efficient and fiscally responsible department.

Understands and adheres to Federal, State, and Joint Commission standards and regulations.

Excellent written and verbal communication skills.

Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

Doctor of Nursing Practice degree (DNP).

Licenses and Certifications Required:

Registered Nurse, LCSW or Advance Practice Nurse License.

AHA Basic Health Care Life Support HCP Certification or completed in the first 90 days of employment.

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