Office Support

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Job description

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are looking for a reliable, friendly, and detail-oriented Office Support employee for our growing team! This role serves as the first impression of the company, but is also responsible for processing customer payments and completing daily office tasks, such as stocking the office and answering the phone. You will be responsible for providing customers with the best possible experience, while also managing the cash register and supporting our office staff. Additionally, you must be able to answer customer inquiries, provide basic company information, and balance daily cash register receipts. The ideal candidate must have strong math skills and be comfortable using a calculator.

Please note this role requires weekend hours and mandatory overtime as our store needs constant coverage. Hours during the week are typically 7:30-5:30pm and weekends are 8-3pm. If this sounds of interest to you, please submit your application today!

Why you should join us:

Competitive salary range between $19.00/hour-$22.00/hour

Robust health benefits

Vision insurance

Dental insurance

Paid vacation and sick time

401k program

Growth opportunities

Training opportunities

Annual vacation party

Job Responsibilities:

Process customer payments in-person and over the phone using correct type of payment (credit card, account, cash, or check)

Develop good working relationships with customers and coworkers

Assist in maintaining office organization and cleanliness

Answer and direct Crosstown's phone lines with professionalism and courtesy

Keep office supplies fully stocked for employee use

Email customer forms as needed (credit application, account set up, authorization, etc.)

Maintain daily spreadsheets keeping track of monetary transactions and balance daily receipts

Key-in and check order details, including account name, account number, amount, and type of payment

Manage pick-up orders at the register from coordinating with sales team through getting required signatures

Monitor change drawer for accuracy and notify accounting team if change is needed

Handle paper and electronic filing, scan delivery records, ensure all accounts are reconciled and kept accurate, and research/resolve payment discrepancies

Provide our customers with the best possible customer service

Other ad-hoc requests as needed

Requirements

2+ years of experience in office support role

High School Diploma or G.E.D required; Associates degree or higher is preferred

Strong math and calculator skills required

Proven ability to achieve high levels of customer satisfaction

Ability to work overtime and weekend hours required

Responsible, enthusiastic self-starter with excellent verbal and written communication

High attention to detail and strong organizational skills

Experience with high-value transactions, which may be split between several forms of payment (cash, credit card, etc.) would be great, but not required!

Excellent customer service skills with a professional phone demeanor

Must demonstrate good problem-solving skills with patience and courtesy

Team player who is respectful and eager to help others

Proficiency in Microsoft Office and Excel

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