Document Processor (Consumer Benefits Solutions)

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Job description

Posting Description:
Document Processor

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Consumer Benefit Solutions business group. The location for this role is in our Hammonton, NJ office.

This is a hybrid role with the flexibility to work both virtually and from our Hammonton office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

We are seeking a highly capable document processor to receive, verify, process, and distribute all employee documentation related to benefit eligibility. In this role, your duties will include organizing electronic files, securely storing documents onto third party benefit administration systems, and accurately communicating the results of your finding in a clear and concise manner.

Review received documents (email, fax, and/or directly uploaded to system of record) to determine how they will be processed.

Navigating through 3rd party systems for documentation placement and communication

Uploading documents and distributing documented materials to intended recipients.

Administrative actions within 3rd party system to process and approve or correct enrollments

Securely discarding documents that have been uploaded and processed.

Review reports for quality assurance and communicate finding if inaccuracies are discovered

Assist call center employees with questions regarding documentation processing requirements

Performing other administrative duties, when required.

How this opportunity is different

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Skills and experience that will lead to success

3 + years of experience in Customer Service and/or Benefits Administration

Must be available to work overtime during 4th quarter to meet client needs (may consist of evenings and some weekends)

Experience working in a fast paced environment with minimal instruction and a high degree of accuracy.

Experience setting priorities and managing work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.

Experience working in a team environment including maintaining cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.

Good communication skills including the ability to cooperate purposefully and provide information and guidance, as needed, to achieve the business goals of the company.

Preferred Experience

Previous benefits experience

Bi-lingual Spanish and English -reading and speaking

Strong Microsoft Office skills

Education

High school diploma or equivalent required. College degree preferred.

Pay Transparency

The salary range for this position (intended for U.S. applicants) is $38,000 - $42,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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