Client Services Supervisor

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Job description

About Us

Pace Analytical Services

Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

Job Description SUMMARY: Responsible for overseeing Client Services' processes and procedures; administration and oversight of our facilities policies, programs and practices; provides feedback, direction, and guidance to employees and leaders using professional and technical knowledge of customer service, logistics and environmental. ESSENTIAL FUNCTIONS:

• Supervises staff including hiring, training, evaluating performance, providing compensation recommendations, and performance management.
• Oversees and supervises broad areas of the operations, such bottle order entering, bottle building, delivery and pick up coordination, interfacility management, inventory, customer service, and internal communication
• Provides feedback and decisions to resolve employee questions
• Ensures the accuracy of orders and related detail through operational review; works with teams to resolve discrepancies.
• Overseeing or reviewing and processing a broad degree of inventory, SOPS, and related materials or information.
• Provides counsel to staff and leaders regarding orders, email traffic, pick up and delivery coordination, SOP's and procedures; involves broad operations and leading implementation and change.
• Analyzes and reviews operations related to customer service on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS: Education and Experience:

• Three (3) years of lab or customer service experience.
• Two (2) years of leadership experience

Required Knowledge and Skills Required Knowledge:

• Supervisory principles and practices.
• Complex to specialized principles, practices and techniques in a lab setting
• Very complex to specialized methods to resolve lab or customer service questions and concerns.
• Computer applications and systems related to the work such as Microsoft Outlook, Word and Excel
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Supervising and evaluating employees and providing related recommendations.
• Training others in policies and procedures related to the work.
• Overseeing and administering broad and varied lab or customer service functions.
• Serving as a team member and the development and management of processes
• Operating in a both a team and individual contributor environment.
• Preparing reports, correspondence and other written materials.
• Using initiative and independent judgment within established department guidelines.
• Using tact, discretion and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Additional Information

Benefits

80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Equal Opportunity Employer

Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay Range/Compensation $50,000
Work Schedule Monday through Friday, 7:30 AM - 4:00 PM

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