Operations Lead Analyst

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Job description

Description of Position:
The Product Management Advisor is responsible for supporting the Medicare Prescription Payment Program (M3P). This position will ensure responsibility of monitoring processes and triaging potential issues within these products. Assists in developing, documenting and analyzing the process and recommending process improvements.
Position Details:
Troubleshoot Client and Internal questions
Exhibit problem solving capabilities in a complex environment.
Makes specific recommendations with rationale to leadership.
Participate in cross-functional projects or work teams.
Work in third party software to resolve Election form and member check exceptions process
Manage internal oversight reporting requirements and delivery
Document policies and procedures
Manage cross-functional M3P projects and deliverables
Triage client eligibility issues

Skills
Strong organizational and communication skills. Ability to create processes and work instructions. Ability to manage multiple projects and under tight time frames. Ability to work well with all types of work styles. Ability to compose written communications for internal and external audiences. Proficient as a self-starter, detail oriented, and proactive

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