Payroll Support Specialist - Major Market

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Job description

This position is full time, Monday-Friday (hours 9:00AM to 5:30PM, flexible as required)

Job Summary:

Provide assistance to effectively support the payroll and HR technology and the payroll processing needs of Primepoint's Major Market clients. This requires understanding the clients' challenges and developing, communicating and implementing solutions using various system resources. Solutions can be a combination of procedures and technology to allow customers and Primepoint to operate efficiently.

Preferred Experience:

• Base knowledge of payroll needs
• Knowledge of the payroll process
• Customer service and support
• Understanding database and software applications

Essential Job Functions:

• Provide client support and technical issue resolution via email, phone, and remote system support.
• Configuration of client's system interface environments to optimize the client's experience and Primepoint's efficiency and accuracy.
• Assist clients that need help with accessing Primepoint's cloud based systems.
• Provide training to clients in the use of our systems remotely and in person.

Skills:

• Able to work independently and efficiently to meet client-driven deadlines.
• Able to think analytically and have excellent problem solving skills.
• Proficient in MS Office (primarily Excel), web browsers and all of Primepoint's technology-related products.
• Experience with hardware and software issues.
• Able to promptly answer support-related email, phone calls and other electronic communications.
• Excellent communication (oral and written): interpersonal, organizational, and presentation.
• Self-motivated, detail-oriented and organized.
• Able to network with colleagues constructively.

Ideal candidate:

This person will have engineer like problem solving skills, experience in larger sized, complex payroll clients, a strong comfort with computer systems, will be able to work well with people with a broad range of technical abilities, and will show the ability to be organized and responsive to projects and tasks.

About Primepoint:

Primepoint is a human resource management and payroll processing company developing and servicing technology capable of integrating human resource management and payroll processing functionality with time and attendance, benefit administration, and HR consulting services for organizations with up to thousands of employees. Primepoint offers competitive wages, an excellent benefits package, and a family work environment.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Primepoint, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, marital status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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