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GCP Support Analyst

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izealinc.com

2024-09-21 02:40:36

Job location Mount Laurel, New Jersey, United States

Job type: all

Job industry: I.T. & Communications

Job description

iZeal, Inc. is currently seeking a GCP Support Analyst for our client's requirements. The salary depends on experience. Position: GCP Support AnalystLocation: Mt Laurel, NJ. Job Requirements: Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives. Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments. Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests. Ensure customer service satisfaction and enable continuous improvements. Oversee higher complexity operational and preventive maintenance tasks. Manage complex remedial and unscheduled urgent changes. Required Skills: 5+ years of experience in information technology supporting Google Cloud projects. Strong to Expert knowledge of supporting Google Cloud Platform including GKE workloads. Knowledge of OS technologies (Windows, RedHat Linux Familiar with CI/CD tools such as GitHub, Jenkins, etc. DevOps and Agile understanding. Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash. Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment. Key Technology: Google Cloud, Kubernetes, Windows, Linux, GitHub Educational Qualification: Minimum Bachelor's in Computer Science & Engineering or Equivalent Degree.

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