Parking Division Manager - Middlesex County Improvement Authority

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Job description

Overview:
The Parking Division Manager is responsible for day-to-day parking operations, including public parking, employee parking, off-street parking facilities operated by the Middlesex County Improvement Authority (MCIA).

Responsibilities:
Primary Responsibilities:

Manage/Mentor parking team members who responsible for providing outstanding guest service experience throughout MCIA parking division

Oversee parking division employees at multiple facilities

Schedule, train, mentor, parking team to ensure team provides exceptional service

Responsible of overall appearance and condition of facilities

Assist director with writing parking division policies and procedures

Assist director in managing all third-party parking service contracts including (PARCS, PGS, Elevator, CCTV, Maintenance, Irrigation, Towing, etc.)

Lead effort to install and implement most advanced parking and transportation technology

Responsible for cash handling, cash withdrawal, ensuring change recycler is full in cash pay station.

Analysis critical parking and traffic data to provide guidance in future business making decisions.

Perform routine audits, including revenue, PARCS system, and operational audits

Create necessary monthly operational and financial reports

Advise director on any departmental needs, make recommendations to improve parking operations

Planning and management of irregular operational events including snow removal and other emergencies

Qualifications:
dfd

Desired Qualifications:

A minimum of 10 years of experience in parking management

Professional certifications in parking a plus

Proven track record of building new parking operations team

Excellent customer service skills with the ability to interact with customers in a manner consistent with the values of Middlesex County Improvement Authority

Experience in developing and managing relationships with vendors, contractors, employees, and guests.

Ability to respond nights and weekends when necessary

A valid drivers license is required

Physical Job Requirements:

Stand/move about - frequently, 50%

Sitting - frequently, 50%

Occasional Pushing/Pulling - Up to 30lbs

Occasional Lifting - Up to 30lbs

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