Content Policy Manager

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Job description

Summary :

Our client an undisputed leader in the streaming technology and publishing industry is seeking a Policy Manager to join the content policy team in refining policies and standards that impact the client's listeners and the creative community with whom we work. This role will work with cross-functional and international teams to align on priorities and deliver solutions to address emerging and ever-evolving issues facing digital media consumers.

Reporting to the Director of Content Policy, you will work closely with Legal and PR stakeholders, product managers, content/creative teams, and other teams across the company to provide policy guidance and handle escalations. You will rely on your experience in content policy strategies, global program management, and working with cross-functional stakeholders to align on customer trust and safety best practices. You'll deliver results when faced with ambiguous circumstances and roadblocks. Your judgment and intuition are right, a lot, especially when balancing the diverse and sometimes competing needs of our business, creatives, publishers, and author and performer communities.

Key Responsibilities

Understand existing policy and consult with partner teams on escalations, new use cases, or new product features

Collaborate across departments and teams to communicate policy guidance and changes in the media landscape that may impact the client

Act as a point of contact and manage internal communications for policy issues

Review current team processes and improve controls for increased team efficiency

Support cross-functional policy projects, using data and existing policy to spot risks and recommend mitigations

Remain up-to-date on industry trends and regulatory changes worldwide

Deliver crisp, timely policy decisions in clearly written guidance, briefing leadership when needed

Represent Content Policy in meetings

Develop policies that consider multiple stakeholder perspectives, especially working with the client's writers, actors, and other creative professionals who craft the listening experiences we deliver.

Basic Qualifications

Bachelor's degree or equivalent

3+ years of compliance, policy, moderation, or risk management experience

Experience managing global projects

Excellent written and verbal communication skills with the ability to present information clearly and concisely to senior leaders

Strong analytical, strategic, and creative capabilities and judgment

Ability to operate under high levels of ambiguity

Technical fluency and knowledge of Word and Excel functions

Preferred Qualifications

Experience developing new policies and process improvements at a global scale

Direct experience working in content policy or digital content moderation

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