Operations Supervisor

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Job description

Overview:
To undertake all forwarding tasks for both imports and exports including supervision of operations for projects in North America. To promote the forwarding department in such a way to increase business, reputation, and revenue. To support all other department members as and when required. Responsible for maintaining external client and supplier relations including providing status updates, handling queries, complaints and resolving the same.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Description:

WHAT YOU'LL DO:

To provide day-to-day logistics coordination (operational and administratively) for DSCS Operations EMEA customers

Operational coordination, planning and monitoring of service provided to DSCS and our customers

Negotiation of freight costs with customers and preparation of offers/tender responses.

Negotiation of costs with subcontractors

Interact with our customers, accept & handle all customer enquiries

Maintain positive relationships with customers to drive new business growth

Ensure follow up on Customer Satisfaction within set framework

Promoting our services when enquiring with clients and offering our services whenever an opportunity arises.

Prepare and deliver accurate and competitive quotations in a timely manner to both import and export customers.

Update financial information when funds have been received ensuring accurate cross referencing between cash-in and spreadsheets

Monthly Administrative tasks, raising reports and actioning findings

Liaising with our partners overseas with issues regarding manifests, invoices, surrender & corrections or alerting them of rogue customers.

Meet the departments WoW daily processes/Customer feedback log

Timely creation of invoices for all customers and timely processing of invoice approvals

Produce and update spreadsheets, BMS and databases to accurately record information for import and export shipments.

To complete all types of import and export entries for the business and on behalf of other agents, ensuring customers are kept up to date with local regulatory procedures.

Assist in other areas of the wider business as reasonably required and within skills level.

Act as an Ambassador for the business always by acting as mentor/guide and setting a good example to others

Job Requirements:
WHAT YOU'LL NEED

Experience with Freight Forwarding/ LLP product(s)

High Level of computer literacy

Industry Knowledge

2 - 3 minimum years of work experience

Knowledge of US Customs best practices for import and export a distinct advantage

Ensuring accurate cross referencing between cash-in, spreadsheets and BMS

Ensuring that the administrative duties are completed and flow properly.

Ensuring that the department runs profitably through teamwork and in line with the company values

Making sure the department is always complying with ISO/Legal/GDPR/ Customs regulations requirements.

Supporting DSCS colleagues in own and other locations.

Always Complying withs the Company's policies and procedures.

Perform tasks in a way that directly contribute to the achievement of contractual objectives, specifically the contractually agreed performance targets (KPI's) ensuring high quality customer services

Showing initiative

EVEN BETTER IF YOU HAVE

Ability to run a logistics job completely independent

Negotiation skills

Positive attitude to work

Demonstrable ability to working under pressure and to tight deadlines.

Ability to problem solve

Excellent organisation and time management skills; demonstrated through effective prioritisation of tasks

Excellent English communication skills - both written and orally.

Ability to deal with customers both face-to-face and over the telephone in a professional and confident manner

Ability to meet changing priorities and business needs in a flexible manner.

Ability to understand, accept and enjoy cultural differences

Ability to communicate fluently in English and Korean (preferred)

ABOUT US

Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

About Us:
A Wallenius Wilhelmsen Group Company

Pay Type :
Salary

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