Supervisor, Payroll Account

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Job description

Overview:
Media Data Solutions has been providing payroll services for over 45 years and is looking for a motivated Payroll Supervisor to join our team and be part of our growing business. As a member of the team, you will be responsible for the end-to-end experience of our clients across our various payroll and HR solutions. You will manage an ongoing book of 100s of clients, ensuring their experiences are hassle-free, allowing our customers the time to run their businesses while we run their payroll. As Supervisor, you will be responsible for managing a team of payroll representative tasked with entering and processing payroll, running reports, and other payroll-related tasks. At Media, the client is our number one priority, and our team of payroll experts is focused on accuracy, attention to detail and superior customer service.

Responsibilities:
Responsible and fully accountable for the payroll and audit function of multiple clients.

Input and successfully transmit client payrolls accurately and timely, assisting peers as needed to meet weekly and bi-weekly Payroll processing.

Support inbound client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.

Perform quarterly & year-end audits of client payroll data and tax forms.

Serve as the client's primary point of contact for any questions regarding their account and build relationships with clients to establish trust and retention.

Maintain knowledge of the payroll processing system and changes in wage and tax laws at the federal and state level to serve as a subject matter expert and develop a trusted relationship with both internal and external partners.

Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

Research and troubleshoot client issues, providing efficient and timely solutions.

Communicate ideas, identify areas for process improvement, and document tasks for internal/external knowledge.

Write and review department procedures to ensure resources are up to date and accurate. Recommends changes if necessary.

Embrace teamwork and regularly provide actionable feedback across internal teams.

Qualifications:
Required:

Knowledge of payroll, payroll taxes, and payroll tax returns is required.

Accounting experience is a plus.

Ability to multi-task and handle high volume workload.

Exceptional service orientation towards clients, both internal and external.

Detail-oriented, well-organized, and capable of high-accuracy performance.

Desire to get things done right the first time and collaboratively solve issues.

Preferred:

Experience with CyberPay software is a plus.

Work experience with a third-party payroll provider is preferred but not required.

What We Offer:
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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