LMS Administrator

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Job description

Innova Solutions is immediately hiring for a LMS Administrator

Position type: Fulltime/Contract
Location: Plainsboro, NJ - 08536
Duration: 06 Months
Hybrid Role

As a LMS Administrator, you will:
This position ensures superior LMS support within the organization. Responsibilities include, but are not limited to:
Provides customer support and administration of the LMS for multiple business units. This includes responding to learner issues via email, ServiceNow and IT Helpdesk tickets regarding LMS issues such as login and password retrieval, archiving, course logistics, bookmarking, completion tracking and any other end-user issues. You will also handle stakeholder-initiated learning initiatives via ServiceNow cases.
Develops and periodically reviews process guides, audits, training presentations and other documentation in support of the system.
Provides support to course designers in the areas of system requirements, multimedia storage, course cloning, copying, backing, retrieving and setup processes within the LMS.
This position is responsible for LMS administrative functions such as:
Management of courses, including but not limited to; updating course properties, creating courses, curricula, certifications and enrolling users using the wizard, template(s), assignment rules and or batch processes, course utilities i.e., import, export, archive, restore, etc, course configuration options, course catalog.
Execution of user provisioning, including but not limited to: user accounts: i.e., batch create users, change passwords, and customize information, etc.
Configuration, creation and management of report subscriptions, and documentation of the LMS reporting environment and all customer reporting needs.
Interactions with other organizations designing and delivering support roles, resources, strategies, and initiatives to maximize and integrate superior cross-functionality. External relationships could include working with various software and hardware vendors, consultants, and content experts.

This position will:
Perform other projects as assigned related to the development and maintenance of the LMS.
Serve as a consultant, subject matter expert and advisor on LMS functionality and processes to enhance the LMS user experience.
Build, test, and demo scenarios for stakeholder review meetings.
Demo new features and enhancements to stakeholders, explaining the potential value to be delivered and make recommendations on how to implement.
Proactively and continuously engage in Saba Online Community to network with peers and identify opportunities, practices, etc. to generate ideas to enhance the client's training experience.

Minimum Requirements:
Experience in supporting users of an LMS in technical back-end role
Familiarity with user aspects, problems, implementation, set up and maintenance of online courses; adept at troubleshooting user problems; supportive and cooperative with users.
This individual must possess knowledge, as well as the following skills and abilities, or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Required Skills:
Advanced technical computer skills, including experience with learning management software (LMS). SharePoint and system testing experience would be a plus.
At least 4 years of demonstrated LMS administration experience required, preferably in a validated environment.
Proficiency in Saba Cloud highly preferred.
Familiarity with SCORM compliance.
Proficiency in Microsoft Office software, especially Excel for various function such as v-lookups, pivot tables, data comparison and calculations.
Must be solution-focused and able to think outside of the box to address requests and situations outside of normal occurrences and to address evolving stakeholder needs.
Demonstrated ability to manage multiple tasks in a fast-paced environment.
Excellent interpersonal/presentation/communication skills.
Demonstrated superior customer service.
Experience working with LMS technical personnel to assess, introduce and implement enhancements derived from stakeholder requests and from ongoing product releases.

Highly Preferred Skills:
Experience using HTML, JavaScript and CSS.
Hands-on experience with various types of training assignment methods such as:
Bulk data import management operations via IU import (SBX Integration Studio
Automatic training assignments via Prescriptive Rules.
Ability to understand technical features and provide support with an appropriate level of training.
Experience with reviewing release notes and supporting materials to assess impact, identify new value to be delivered.
Ability to deliver value that the stakeholder is requesting as well as identification of value in the absence of stakeholder input.
Experience working within Agile methodology, applying agile principles (PI Planning, iterations, demos) to daily work and planning of anticipated work.
Experience writing Agile features and user stories preferred.

Education
Bachelor's degree in IT or equivalent technical training & certifications. GxP training is preferred.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Gloria Joseph

PAY RANGE AND BENEFITS:
Pay Range : $50.00 - $56.71 per hour
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024)
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, )
One of the Largest IT Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.

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