Operations-Service Manager

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Job description

TP Pump is looking for a Operations - Service Manager to join our team in Albuquerque, NM!

As a Service Manager you will be responsible for overseeing and leading the daily operations of the Operations and Service team to ensure business functions run efficiently.

What You'll Do:

• Review, follow up and assist with resolution of customer orders and disputes.
• Monitor customer feedback and implement improvements to enhance service quality.
• Assist with shipping/receiving duties which includes reporting out on metrics as it relates to freight.
• Responsible for monitoring inventory management, including warehousing, non-stock, inventory, orders, credits, rebates, etc and reporting out on monthly metrics.
• Responsible for communications during the service repair with customers (progress of job, additional repairs, follow up on jobs).
• Assist with scheduling of service jobs.
• Manage, mentor and develop the Operations and Service teams to build capability.
• Conduct performance reviews, identify training needs and develop professional growth plans.
• Foster a positive work environment that promotes teamwork, accountability and continuous improvement.
• Manage operational budget and ensure cost-effective resource allocations.
• Optimize resource allocation and manage expenses to drive profitability.
• Perform other duties as assigned.
• Distribution experience preferred.
• CSD or any Cloud Base Industrial Platform highly preferred.
• Knowledge of Sellits is a plus.

What You'll Need:

• Bachelor's in business or equivalent business experience.
• 3+ years managing service and operations with profit & loss responsibility.
• 5+ years experience working in distribution operations.
• Developing and upgrading talent; driving pay for performance and efficiency mindset.
• Ability to work under pressure to meet strict deadlines while managing multiple priorities.

Perks of Working with OTC Industrial Technologies:

Health and Wellness

• Medical, dental, and vision care coverage

• Short-and long-term disability coverage, and life insurance

• Wellness Discount

• Safety shoes & glasses reimbursement stipend

Financial Benefits

• 401(k) savings plan with an employer match of 50% on the dollar up to 6%

• Robust referral bonuses

• Relocation assistance

Work-Life Balance

• PTO

• Tuition assistance

Who we are:

TP Pump is a provider of pump lines covering the commercial, domestic, municipal, industrial, and fire markets in New Mexico and northern Arizona.TP Pump specializes in sales and service for a diverse range of pumping equipment. With a strong team committed to serving customers, TP Pump has knowledge and experience in industrial process, ground water applications, high-pressure needs, and complete water and wastewater pumping systems. TP Pump is now part of OTC Industrial Technologies, particularly the Pump & Motor Technology group. To learn more about OTC, CLICK HERE .

OTC Industrial Technologies is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.

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