Operations Support Generalist

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Job description

Working at Kirtland CU is more than a job-it's a career! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a competitive salary, great benefits package and an energetic, vibrant work environment. Visit our careers page on our website to view our exciting opportunities and our fantastic benefits.

We are currently seeking an Operations Support Generalist/ACH, Share Draft & Wire Transfer Payment Processor to join Kirtland Credit Union in our corporate office at 6440 Gibson Blvd. SE, Albuquerque, NM 87108.

Join the rest of our teammates and become eligible for a generous benefits package that we offer:

• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program that includes employer match.
• Paid time off with accrual starting from day one.
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Paid holidays (11): In addition to New Year's Day, Independence Day, Veterans' Day, Thanksgiving Day, Christmas Day, Memorial Day, and Labor Day, we also observe Martin Luther King Day, President's Day, Juneteenth, and Columbus Day.
• Fitness Reimbursement Program
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Travel Assistance

Position Summary:

Support the daily operational activities to include share draft processing, ACH file processing, and wire transfer processing. Process and reconcile the various electronic and batch transaction posting files daily, while maintaining strict adherence to Banking and Credit Union Regulations, established processing deadlines, and current Kirtland Credit Union (KCU) policies, procedures, and guidelines. Assist other departments in the prompt and accurate resolution of member complaints/questions. Assist in inventory and retention of all documents related to transaction processing functions. Support the credit union's mission, vision, strategic goals, and service standards. Support and/or provide exceptional internal and external member service.

Some of your Duties and Responsibilities:

• Assumes responsibility for the effective payment processing functions of checks, automated clearinghouse (ACH), and Wire Funds transfers.
• Assumes responsibility for the effective performance of assigned research, reporting, and reconciliation functions.
• Assumes responsibility for related duties as required or assigned.
  

We Would Like You to Have:

• Associate degree and/or bachelor's in business or related field preferred.
• Knowledge of all applicable laws and regulations for all ACH, check and wire processing preferred.
• Three years of directly related experience in a financial institution working in payment processing/servicing with a focus on support operations preferred.
• Strong interpersonal skills with the ability to work well with members and other employees.
• Strong problem resolution skills
• Strong Multi-tasking abilities
• Strong organizational skills
• Able to work with a high degree of efficiency, accuracy, and self- accountability in a fast-paced environment.
• Detail Oriented
• Proficient in Microsoft Office
• Understanding of check, ACH, and wire processing software systems

To apply for this exciting opportunity, visit our careers page at

Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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