Hardware Break Fix Engineer - Los Alamos, NM - DOE Q Clearance with Security Clearance

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Job description

Hardware Break/Fix Engineer needed for an opportunity with SOC's client to work in Los Alamos, New Mexico. DOE Q Clearance is required or must have held one in the past 3 years (DoD Top Secret will be considered) Responsibilities: Maintain the HPC systems availability to the customer Create and document site procedures, system diagrams, and other configuration or support documents Monitoring and maintaining system health on the HPC system(s) - compute, network and storage Reviewing, resolving and responding to client tickets Creating, monitoring and closing all support cases Maintaining availability reports for tracking SLA's Maintaining the system security posture required by the client Troubleshooting and repairing hardware issues Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts. Maintaining the on-call schedule to support our x7x2/4 contracts Assisting with hardware and system installation activities in new systems Maintain system software and firmware revisions, including patches, updates, and OS upgrades Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues Provide solutions and implement repair or workarounds, when possible, fully documenting steps taken when required Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks. Participates as part of a team and maintains good relationships with team members and customers Qualifications 3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total). Previous experience working on Servers, Storage, and Networking in a Datacenter environment. Understanding of a Data Center IT Operations environment Ability to lead and work effectively in a team environment Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines Experience with project planning and management, process management, and team or project leadership preferred Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing Professional written and verbal communication skills. Attention to detail with a focus on customer satisfaction Occasional travel for training is required Desired Qualifications CompTIA A+ or Server+ Certification Security+ Certification Vendor Certifications HPC - High Performance Computing. Scripting languages (e.g. Bash, Perl, Python, etc.) Familiarity with ticket-tracking software (any ticket tracking is good) In compliance with the Equal Pay for Equal Work Act, the annual salary range for this role is $80,000 to $100,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Employment Pre-requisites The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and d rug urinalysis. SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.

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