Supervisor, Field Operations

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Job description

This position is based in Yatahey, NM.

Company Summary

Join Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive. At the heart of our mission lies a passion for digital inclusion and life transformation, offering more than connectivity were dedicated to fostering equality of opportunity through access to essential services. Our culture is built on a foundation of trust and ownership, where our passion for our customers and communities shines through our customer-centric approach. With open and effective communication, we champion a win together mindset, celebrating every victory as a step towards a connected and empowered rural America.

Job Profile Summary

The Supervisor, Field Operations is a hands-on leadership role that involves both performing technical tasks and supervising field teams. This role ensures that maintenance and installation tasks are carried out to the highest standards, while directly managing the performance and development of field technicians. The supervisor effectively collaborates across departments to enhance operations and troubleshoot complex issues, ensuring that projects are completed efficiently and in compliance with all safety and quality protocols.

Duties and Responsibilities (included but not limited to):

• Direct and coordinate with various departments, external vendors, and contractors to ensure superior standards of site acceptance for new builds, site modifications, and complex backhaul installations, including uplifts, troubleshooting, and testing.
• Lead comprehensive preventative maintenance, enforce meticulous documentation practices, and conduct detailed site systems verifications to uphold and enhance site maintenance standards.
• Manage and maintain accountability for assigned company assets, collaborating closely with Logistics and Support Services to ensure precision in inventory accuracy.
• Swiftly and expertly resolve complex trouble tickets, providing leadership in critical situations.
• Conduct maintenance and optimization of power and battery systems, performing rigorous tests and adjustments to ensure peak performance.
• Provide ongoing training, coaching, and feedback; managing scheduling and timecard approvals; and overseeing performance management and disciplinary actions.
• Other duties as assigned.

Required Qualifications:

• Minimum Years Experience: 4 - 6 Yrs.
• Minimum Education: High School / Trade School or equivalent experience.
• Embody and demonstrate our company values: Foster Trust, Effective Communication, Customer Centricity, Own It, Win Together.

• Possess a valid Driver's License and meet the requirements of the Department of Transportation physical. Must pass a pre-employment drug test. Ability to work flexible hours, including nights and weekends, as required.
• Ability to lift 50 lbs. unassisted.
• Proficient with the use of hand tools and power tools.
• Advanced knowledge and experience in the use and operation of electronic test equipment, including but not limited to: RFC 2544, VSWR, PIM, and OTDR.
• Knowledge and experience in wireless and data services, voice telecommunications, project management, microwave, fiber optics, ethernet backhaul facilities, and AC and DC power systems. Proven ability to train and mentor technicians.
• Demonstrated success in managing complex technical challenges under tight deadlines.
• Strong organizational skills and working knowledge of Microsoft Office applications for communications and reporting.
• Experience with advanced diagnostic tools and software used in the telecommunications industry.
• Strong knowledge and ability to interpret statistical data, troubleshooting alarms, base station hardware, and backhaul equipment.
• Strong understanding and knowledge of radio frequencies.
• Proficient knowledge in TCP/IP protocols and networking fundamentals.

Preferred Qualifications:

• Proven problem-solving skills in a high-pressure environment.
• Demonstrated success in managing complex technical challenges under tight deadlines.
• Prior leadership experience.

Compensation & Benefits:

• Compensation is determined by the applicants education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
• Benefits: Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote overall health, wellness, and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, fitness reimbursement, short/long term disability coverage, parental leave, emergency travel assistance and 401k.
• Commnet employees have access to an Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness.
  
  

A Note to Agencies All resumes submitted by search firms/employment agencies to any employee at Commnet Broadband (the Company) via email, the internet or in any form and/or method will be deemed the sole property of the Company, unless such search firms/employment agencies were engaged by the Company for this position and a valid agreement with the Company is in place. In the event a candidate submitted outside of the Company agency engagement process is hired, no fee or payment of any kind will be paid.

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Applicants must be authorized to work for any employer in the US.

ATN and its subsidiary companies are unable to sponsor or take over sponsorship of employment Visa.

Compensation details: 29-43 Hourly Wage

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