General Manager

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Job description

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:
Edith Macy Center is a conference center located in Briarcliff Manor, New York, 45 minutes from Manhattan. Edith Macy Center has more than 14,000 square feet of indoor conference space, 58 sleeping rooms, and we are situated among 405 wooded acres in the heart of Westchester County. At Edith Macy Center, the legacy of success is anchored in our philosophy of balancing living, learning and leisure. It is the formula that creates the signature of unparalleled excellence in quality and service throughout the network of Benchmark resorts, hotels and conference centers.

Overview:
Come grow with us as the General Manager at the renowned Edith Macy Center located on a beautiful 400 acre property! Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the conference center hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel and conference center's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership:

Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability.

Identify market trends, customer preferences, and competitive landscape to make informed business decisions.

Set long-term goals and objectives for the hotel and conferece center and work towards achieving them.

Team Leadership:

Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.

Provide guidance, mentoring, and development opportunities to team members.

Encourage teamwork and open communication across all departments.

Operations Management:

Oversee all operational departments including banquets, conference services, front office, housekeeping, food and beverage, and more.

Ensure smooth day-to-day operations by implementing efficient processes and procedures.

Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

Create and manage the budget, allocating resources appropriately to various departments.

Monitor financial performance, analyze variances, and implement corrective actions as needed.

Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.

Address guest concerns and feedback promptly, striving for continuous improvement.

Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas.

Willing to from within and be hands on and comfortable with the maintenance process.

Implement sustainability initiatives to minimize the resort's environmental impact.

Regulatory Compliance:

Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.

Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

At Pyramid Global, we value, support, and recognize the unique contributions of each team member.

Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Develop and maintain good business and community relationships; support and participate in those business and community activities, which will benefit the property's positioning.

Our Values: People First, Integrity, Excellence

People First: A talented, diverse, and passionate team working together with respect.

Integrity: Honesty and accountability to ourselves and colleagues.

Excellence: Surpassing expectations through dedication and innovation.

Qualifications:
To succeed in this role, you should have:

A proven track record as a successful leader as a hotel, conference center or resort General Manager or Managing Director role.

A minimum of 7 years of hospitality experience showing progressive growth.

A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.

Strong F&B knowledge.

Renovation management experience preferred.

Someone with experience working in a seasonal environment who can create strong revenue strategies and labor controls during the winter months.

Exceptional leadership and communication skills.

Problem-solving abilities and critical thinking skills.

Creative and strong sales and marketing experience.

The flexibility to adapt to varying shifts, including weekends and holidays.

A commitment to maintaining a positive and organized work environment.

Compensation Range:
The compensation for this position is $(phone number removed)/Yr. - $(phone number removed)/Yr. based on qualifications and experience.

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