Circulation Manager

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Job description

Overview:
Brooklyn Public Library (BPL) is one of the nation's largest library systems and among New York City's most democratic institutions. As a leader in developing modern 21st-century libraries, we provide resources to support personal advancement, foster civic literacy, and strengthen the fabric of community among the more than 2.7 million individuals who call Brooklyn home. BPL provide nearly 60,000 free programs a year with writers, thinkers, artists, and educators-from around the corner and around the world. And we give patrons millions of opportunities to enjoy one of life's greatest satisfactions: the joy of a good book.

The Circulation Manager, working collaboratively with the Assistant Branch Manager is responsible for the day-to-day operations of a designated branch. The Circulation Manager serves as a liaison between the branch staff, BPL departments and administrators to provide quality library services to the entire community. The Circulation Manager will also evaluate, supervise and train staff as assigned.

Responsibilities:
Work collaboratively with the Assistant Branch Manager; joint supervision of branch staff, volunteers, and activities

Provide staff training, supervision, and evaluation

Work with Banch Manager, Assistant Branch Manager, TTS & HR to resolve staffing concerns including progressive discipline issues

Resolve or refer customer complaints to appropriate supervisors/departments

Report potentially unsafe conditions and submit Incident Reports

Develop and maintain branch budgets

Coordinate staff schedules and assignments

Approve staff time sheets; Monitors time and leave balances

Assist with collections maintenance and circulation desk duties

Interpret and communicates BPL policy to branch staff

Provide excellent customer service

Participate in system-wide committee work, projects and initiatives; Attends community functions

Other duties as assigned

Qualifications:
High school diploma or equivalent required

A minimum of 2-3 years related clerical experience

Knowledge of Microsoft Office, internet applications and Sierra

Ability to coordinate, organize and prioritize work efficiently

Familiarity with BPL policies & procedures

Excellent interpersonal & communication skills (oral & written)

Demonstrated customer service experience

Ability to train, supervise and motivate staff

Experience working in a diverse environment

Demonstrated problem solving and decision-making skills

Model proper team behavior in all areas; help establish a positive team climate

Required to work evenings and weekends

Open to all full time clerical employees.

The hiring salary for this position is $45,039 and the incumbent salary is 51,795, or an advancement increase of $1,016, whichever is greater. This position is in the bargaining unit.

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