Office Aide I

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Job description

Overview:
Brooklyn Public Library (BPL) is one of the nation's largest library systems and among New York City's most democratic institutions. As a leader in developing modern 21st-century libraries, we provide resources to support personal advancement, foster civic literacy, and strengthen the fabric of community among the more than 2.7 million individuals who call Brooklyn home. BPL provide nearly 60,000 free programs a year with writers, thinkers, artists, and educators-from around the corner and around the world. And we give patrons millions of opportunities to enjoy one of life's greatest satisfactions: the joy of a good book.

Under the direct supervision of the Circulation Manager the Office Aide will perform direct public service to all age groups in the culturally diverse community of Brooklyn including, circulation desk, data entry, training, evaluation and supervision of part-time staff.

The Office Aide position is responsible for delivering excellent customer service as well as routine administrative and clerical duties. Will assist in the hiring, recruitment, and training of part-time staff and volunteers, and provide Library customers with prompt and excellent customer services. Maintains, process, and prepares paperwork, generates reports, coordinates schedules, and completes data entry. Assist customers with library services, applications, technology, holds and circulation desk activities. Will communicate and interpret Library policy and procedure as necessary.

Responsibilities:
Direct public service and quality customer service

Complete check in and check out of library materials

Renew and verify the circulation status of Library materials

Assist customers in the use of technology

Enter data into the Library's automated system

Prepare and process supply orders and requisitions

Process Library card applications

Process incoming and outgoing material (mail, interchange, etc.)

Prepare budget reports

Prepare staff schedules as assigned

Train part-time staff and/or volunteers

Process holds

Perform other duties as assigned

Qualifications:
High School Diploma or equivalent is required

A minimum of at least 1 year experience in an office environment with an emphasis on clerical duties

Knowledge of Microsoft Office (Outlook, Word, Excel)

Excellent communication skills

Experience working in an customer service oriented environment

Ability to work in a fast paced, team environment

Familiar with working in a diverse workforce

Must be organized with good attention to detail

Willing to be flexible and adapt in different situations

Ability to work evenings and weekends

Lifting material up to and not to exceed 40 lbs

Standing for long periods

Bending, Stooping, or crouching

Public service within the community (ex. outreach, school visits, fairs, etc.)

The hiring salary for this position is $33,291.80. This position is in the bargaining unit.

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